Having stayed in dozens of hotels for business trips throughout the year, I rarely leave reviews. While there were a few minor issues during my stay here, my overall experience was quite good among the hotels I've visited.
1. The front desk staff were incredibly warm and proactive. There was a small problem during check-in, and though it wasn't a big deal to me, I mentioned it casually. However, after understanding the situation, the front desk proactively offered a solution at check-out instead of just a simple apology. This was the most unexpected and commendable aspect. 👍
2. They quickly addressed suggestions: The gym initially lacked water and towels, but these were promptly provided.
3. Although the room was small, the amenities were decent, and the cleanliness was good – something I always pay attention to in every hotel.
4. The location is super convenient, right next to a shopping mall and a pedestrian street.
5. The free coffee was also a nice touch.
Areas for improvement:
1. The breakfast selection was too limited, and many items were already cold before 9 AM. They could learn from brands like Quanjing and Hampton Inn in this regard.
2. The broken elevator needs to be fixed quickly. With so many floors and only one working elevator, the wait times during peak hours are too long.
I would likely choose to stay here again on my next business trip to Taiyuan.
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