Guest User
October 12, 2024
I drove to Shanxi during the National Day holiday. I stayed here on the first day and was very satisfied. All the facilities were new and clean, the bed was comfortable and I slept very well. The room was very quiet, and I couldn't hear any sound from the corridor or closing the door. There is a large swimming pool on the 8th floor, 1.2-1.4 meters wide, which is perfect for taking children out to play. On the last day of our return trip, I wanted to stay here again, so I booked a room in Building 2. At 10 o'clock, when my child had just gone to bed, I discovered that the room was not soundproof at all. The voices in the corridor sounded like they were next to my ears, and the slamming of doors was super loud. I found the front desk, and I have to praise Li Zhiqiang from the front office. He checked me in twice during my stay. The first time, he was very careful to arrange a quiet room for me. This time, because of the poor soundproofing and too much noise, I couldn't sleep well, so I asked to pay the difference to move to a quieter room in the main building, but Li Zhiqiang directly helped me upgrade to a comfortable king-size room for free. Because I had to hold my sleeping child, Li Zhiqiang also helped me move my luggage to the new room. The young man is very serious about his work, and he is very patient and considerate to travelers. I can't help but praise him. I have to complain about the hotel management. Because I changed rooms, I accidentally left my child's swimming goggles in Building 2. The next morning, my child was going to swim, so I called the front desk and they found the goggles soon. They said they would deliver them to the room immediately, but I waited and waited, and called twice more. Finally, I ran to the front desk, and they took it seriously and made arrangements. It took exactly 30 minutes from the time the glasses were found to the time they were delivered to me. If I had gone downstairs to get them myself, it would have taken 5 minutes at most. We had to wait so long in vain. What is the hotel's procedure for handling lost items? How do the front desk and housekeeping departments hand over their work? I hope to see better service next time.
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