Guest User
April 6, 2025
Avoid this hotel! I ordered takeout around 6 AM, and after the robot delivered it, the phone kept ringing incessantly, even after I removed my room key to cut off the power. The hotel's emergency procedures were utterly baffling. I called the front desk three times, and a restaurant server/security guard came to handle it, glanced at it, and said he couldn't manage. I told them to call the hotel manager, but the front desk said the manager was on holiday. So, in this situation, there was no one in charge. Because we were in a hurry to catch our ferry, we endured the situation for several tens of minutes before checking out. Afterwards, we asked the hotel for a refund and compensation, but a front desk manager, after informing a supervisor, said they couldn't refund and could only offer a single-stay voucher – a dismissive approach to consumers. In an emergency like a fire at this hotel, our lives would be in grave danger. Consumers' rights are being trampled on. I will pursue this complaint to the end.
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