Kuailedeyuer8149
September 7, 2023
How can I put it this way, staying at the Taizhou Courtyard Hotel this time was a very bad experience. Although the hotel's facilities and sanitation are good, the service attitude at the front desk is really bad! Because the Ctrip system for my order showed that the room type could be upgraded for free, I called the front desk when I was visiting Meiyuan to ask what room type I would be upgraded to. After learning that I was still a Marriott member, the lady at the front desk said that I could upgrade to executive (level 2). ) but no administrative courtesy. As I was driving to the Courtyard by Marriott, a manager who called himself Chen said that there were no executive rooms available and that he could not be promoted to executive. He also bluntly said that he could cancel the order if he was not satisfied. Considering that I was on the way, we decided to stop at the hotel and asked him to try his best to coordinate. After arriving at the hotel, I saw Manager **. During the communication with him, the manager acted like a ****. He first denied that the lady at the front desk had promised to promote us to an executive position (because I asked him why he had promised to be promoted to an executive position). The customer behind the store said that there were no rooms available, but there were still rooms when I called just now); then he denied that Ctrip would upgrade the room type in the order. After I showed him the Ctrip order, he still said that anyway, the order sent by Ctrip did not say that we wanted to upgrade the room (later , I called Ctrip customer service, and the ** manager admitted my order when communicating with Ctrip customer service. Ctrip made it clear that room upgrades are free). At the same time, during the communication process, the ** manager arrogantly told me that he was the hotel owner at this moment. The top leader said that if it doesn’t work, it won’t work. After I raised my objection, the manager raised the phone and suddenly said that if you are not satisfied, I will call 110 and let the police handle it. At that time, I thought I heard him wrong, so I asked him: Do you want to call 110 and ask the police to solve the problem? The ** manager held up the phone and said viciously: I am calling 110. But after a long time, the police didn't come. The manager said he was joking and didn't call 110 at all. At that time, I felt that this man was simply a **. In order to satisfy his request (to call the police), I directly dialed 110. After the police arrived, the manager calmed down a bit, but he was still arrogant. Finally, under the law enforcement recorder, he personally apologized for the unpleasantness he had brought to me today. At the same time, he said on behalf of the Courtyard Hotel that the Courtyard Hotel would not take any action regarding this matter. Give me any compensation and compensation. The whole process was extremely speechless!
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