We were extremely disappointed and honestly shocked by the condition of this room. When we first walked in, there was a horrible, overwhelming smell that immediately made the room feel dirty and unlivable. It was clear that the room had not been properly cleaned. The floors and surfaces felt grimy, and the overall condition was very run down.
The bedding was especially concerning. The sheets had multiple burn holes in them, which is completely unacceptable for any hotel to provide to guests. Seeing damaged and unclean bedding made us question the overall sanitation of the entire room.
In addition to the condition of the room, the surrounding area and property made us feel very unsafe. The neighborhood did not feel secure, and we were uncomfortable leaving our vehicle in the parking lot. Even walking to and from the room felt uneasy, which is not something guests should have to worry about.
Because of the smell, the unclean conditions, and the safety concerns, we did not feel comfortable staying and ultimately left without spending the night. This experience was far below even the most basic expectations for a hotel stay.
We would appreciate a full refund, as the room was not in acceptable condition and we were unable to stay due to these issues.