The staff were very friendly. I stayed one night in the Island Wing and four nights in the Tower Wing, and the Tower Wing was definitely cleaner. While it's hard to expect the same service quality or cleanliness as a Lotte Hotel in Korea, I felt that all the staff were doing their best.
I stayed in a club room, so I experienced the 7 AM breakfast, 2 PM afternoon tea, and 5 PM happy hour. I only went to afternoon tea once; after that, I didn't feel the need to go again. The selection was simple, and while juice was provided, the coffee machine was off, so I couldn't get my caffeine fix in the afternoon, which made it less worthwhile. The desserts offered at afternoon tea were the same ones served at the 5 PM happy hour, so having one or two then was enough to satisfy any dessert or bread cravings during my stay in Guam.
Both breakfast and happy hour had a decent variety of menu changes daily, so it never got boring. As it was my nth visit to Guam, and I'd pretty much tried all the unique food options, it was actually more convenient to just eat at the hotel at set times. Oh, and the draft beer at happy hour was pretty good.
I can understand why some people might compare Lotte with Tsubaki or Hilton because of the pool. But my routine was to have breakfast, enjoy a good swim in Tumon Beach, and then, when I felt like relaxing, head to the Lotte Hotel pool for another swim before returning to my room. So, the Lotte pool was perfectly satisfactory for me.
The Tower Wing club rooms are on floors 14-16 (I was on the 16th floor), so the view was fantastic, and I could even watch Tsubaki's fountain show from my room in the evening. However, due to the angle, the sun sets behind Tsubaki and Nikko, making it unsuitable for watching the sunset from the room. For sunsets, you'd need to go to a sunset viewpoint or a coastal establishment like Tashigrill.
This time, I didn't rent a car and bought a 5-day Red Shuttle pass, which I used daily. It was convenient to take the northbound route from the GPO area, which passed Nikko and Tsubaki, and dropped me off right in front of Lotte. Similarly, taking the southbound route from the same stop to GPO or to Don Quijote (via Donki car) was also convenient. Honestly, it's a bit annoying if the hotel lobby entrance and the shuttle stop are far apart, especially when it's hot. But with the stop right in front and no uphill climbs or stairs, it was incredibly convenient and I didn't feel any inconvenience without a rental car. (Though, if you plan to visit the south, Emerald Valley, or waterfalls, you definitely need a rental car!)
There were many Korean staff members at Lotte Hotel, and I received plenty of towels and water throughout my stay. It was a convenient and enjoyable family trip.
Original TextTranslation provided by AI
