I arranged it through a major agency (obviously, I had already paid there, and they issued me a "final itinerary" including the nights in another place, so I could show this to the hotel and stay). However, when I checked in, I was charged for the accommodation fee. When I said that I had already paid, they confirmed it again and then asked me to fill out the accommodation slip (without a word of apology for double charging). I went into the room in anger, and realized that I had not received the "final itinerary" back, so I called the front desk. The answer I got was that they could not return it because the hotel needed it to bill the agency. I scolded them, saying "Then you won't be able to show it at the next place you stay. What are you going to do?", but they made some incomprehensible claim that it would be up to the hotel and the agency to deal with, and when I got angry, they brought it to my room (not the person who answered the internal line or the manager, but a young woman wearing a "trainee" name tag). The room was old and did not have individual air conditioning, and the bath and the drain were covered in someone's hair. Although the deterioration of the hardware is unavoidable overall, the manpower is terrible. There are Toyoko Inns and Route Inns around Shin-Shirakawa Station, but I made a mistake by trusting the Tokyo Daiichi Hotel Group. The next morning when I checked out, I had the accommodation manager call me to complain, and when I got home, I had to call the major agency that I had asked to make the arrangements and the general affairs depar**ent of the Tokyo Daiichi Hotel Hankyu Hanshin Group (head office? headquarters?) to complain that it was "too bad." (I think it's no use to complain to the hotel in question about this kind of thing.) I will never stay there again, but everyone should be careful.
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