We stayed in early July and were deeply disappointed by what is marketed (and priced) as a 5-star hotel.
While the views over the bay are undeniably beautiful, the overall experience was far below expectations. The building is visibly outdated, with only partial renovations. Many areas — including the gym and even the elevator (which has guests’ names scratched into the walls) — feel neglected and unluxurious.
Our first room was facing the main coastal road and had no effective sound insulation. It literally felt like trucks were driving through the room. The issue was initially dismissed by staff, but after some pressure, we were moved to a quieter room — which we appreciated.
Service, unfortunately, was poor across the board:
– The pool bar refused service at 17:45, even though it closes at 18:00. Staff laughed when questioned.
– Pool staff watched us move sunbeds and parasols without offering help.
– The shuttle service was unreliable and disorganized.
– The gym is in bad shape, with peeling paint, rusty machines, and no glasses for the water jug.
– Breakfast included a surcharge for fried eggs— something I’ve never seen in any high-end hotel.
The atmosphere was also less than relaxing, with a very mixed guest group, including loud and inconsiderate behavior from some. Staff made no effort to uphold a peaceful or premium environment.
This hotel simply does not deliver on its promise. A beautiful view alone cannot justify poor service, outdated facilities, and an unrefined experience.
