Meliá Zahara Resort & Villas

Amazing place for families! With kids club from age of 8 months. And great beach club and food. We stayed at the level which is the 5 star experience of the hotel with Speer ate breakfast and separate swimming pool. We absolutely loved the whole stay.

Having paid for The Level Experience! from arrival we’re left unassisted for 40 minutes, after having cued up like everyone else. They would repeatedly apologise but do nothing to help. All we wanted was to be told where our room was & given a key. On several occasions I explained I have an autistic child & it was completely ignored. I repeatedly went to the desk looking for assistance or guidance & told “could you please wait there & someone will be with you” my child couldn’t cope & I was left in tears. Not as much as water was even offered. Finally having been showed to our room, they said the bags would arrive shortly. 25 minutes later still no bags! I had to again go up to reception & chase them down. Not one member of staff explained the benefits of The Level experience. No wrist band’s were given to us, only that we had friends staying in the hotel also, they filled us in. Again back to reception! Nothing but apologies, but no compensation at all. Our bedroom had an awful smell of sewage. Room itself was very basic & not worth the money. The Level buffet was awful & very unkept. Plates were never cleared from tables. Very hard to get waiters attention or service. Constantly you would have to go looking for cutlery just so you could eat your food! Music at night blasting right beside buffet so you couldn’t even have a conversation at dinner. And if you put your kids to bed before 11:30pm they could not sleep with the noise of the music. It was a horrendous experience. Our family & friends that stayed all said they would never return. Worst experience I’ve ever had in a hotel.

Very expensive but not value for money at all mainly due to lack of proper management. Level service especially reception is so unprofessional and arrogant. Before the renovation was way more better service and management. Just avoid now if you don’t want to get upset and frustrated to be charged but not served. For the amount they charge you don’t get even a half. The feeling of growing greediness is everywhere in this hotel. What a shame.

From the moment we arrived to when we left the staff couldn't do enough for us. We arrived rather late, and reception insisted that yes, we should eat first and check in later so we didn't have to rush dinner. Our villa had a good sized garden with lots of furniture, with the pool a short walk away. We especially liked the Breeza beach bar - fantastic fresh fish! The hotel charges for parking, but it's quite easy to find roadside parking within a few minutes walk. If you have problems walking, the hotel does have an electric buggy to take you to/from the beach bar - order from reception. The Spanish pronunciation of 'buggy' is closer to 'boogy', FYI. Recommended!

If you like dancing in your bedroom, you would love Meliá Atlanterra. From 8pm until 11pm every night they would play music outdoors karaoke style, entertain children or do whatever activity they choose for the day at a volume that could probably be heard from Seville. If you are the type that loves these things (your typical karaoke or cruise guy, with more energy than taste) then this might be your place. Otherwise, abstain. At these prices, there are far better choices in Zahara/Atlanterra. The hotel is OK, no frills, but OK.

Very nice clean hotel. The rooms are spacious, clean and well equipped. The food both in the hotel and hotel’s Chirinquito was superb. The Hotel is well located only 8mins drive from Zahara de los Atunes, which in itself is worth visiting. The hotel also has access to the beach. With the exception of a slow and poor check-in from Front of House the Service was predominantly very good. Will definitely return. Thanks