It was the WORST experience I have ever had in my life.
Do Not Come to this Hotel. The staff is very rude and not helpful at all. They get guests only because of the location, and other hotels are full in the same area (like I booked because of the location and the same area hotels were not available).
They confirmed my pre-paid booking with my international passport (Uzbek citizen).
However, upon arrival at the hotel, I was informed that my internal passport, which had expired due to my visit to my home country for an extension, was required. Despite my explanation, the hotel staff, including a manager who did not introduce himself, refused to check me in due to their internal policies. I was advised to cancel the booking to avoid any charges, as they did not allow me to stay.I had to leave the hotel and find alternative accommodation after a long flight with my infant, which was highly stressful. They saw my baby was crying, and my husband and I were jet legged, not even offering us to use Lobby even as human being. I had never expected any hotel to be such insensitive.
They told me to cancel my booking so they would refund but no refund I received. When I called back, they were even ready to scream at me rather than helping.
This Hotel Does Not Even Deserve 1 Star
