Hilton Tashkent City

I had an emergency and was forced to return home. I requested a checkout date of August 5, 2026, and unfortunately, they told me to contact you because I had booked through you. However, the checkout was not processed by the hotel or your company, and I lost a significant amount for the remaining days, which I have not been refunded. I am very dissatisfied with their service.

Recap of my stay. When I entered the rooms the materials were of high quality and the beds were soft. The lighting was decent but the TV was outdated. The bathtub was aesthetically pleasing but was extremely uncomfortable to lay in. Regarding the amenities; the pools were nice in theory but it was full of loud and obnoxious people. The rules on the wall say not to bring glassware in the pool yet there were countless people with beers in the water which is a bit of a safety concern with children running around everywhere. Staff was either not attentive or just selective on who to enforce rules upon. The executive lounge was fairly decent with their offering. The restaurant on the rooftop was not great on the other hand. Food was sub par and the cocktails were terrible to say the least. They had a small selection of both cocktails and maybe 2 or three hookah flavors. As for the staff the reception and security were nice. The problems are hidden above the elevator in the lobby. When going to the restaurant upstairs the hostess greeted me and directed me to the table. She asked me what language I wanted my menu and I said “English, thank you.” Then she hesitantly handed me the menu in English asked “Where are you from? We have other languages on the bottom.” I looked at the bottom and the three languages were English Russian and Chinese. The hint that I would be better suited with Chinese was unnecessary. I’m born and raised in America but of Korean descent. I walked in speaking with no accent compared to the hostess’s broken English. I am also grown enough to tell you my language of preference. If I ask for a menu in English I expect an English menu without a side of racial profiling to sour the evening. The second staff issue was when entering the executive lounge. We went for the evening hors d'oeuvres. There were a handful of people entering and leaving, but when we went to grab food and drinks, someone from the staff had stopped me and asked me “What room number are you in?” He didn’t approach or ask any other guests in the room. You can’t even enter the lounge without the appropriate keycard that allows access. The staff did an excellent job at profiling and making you feel unwelcome in every corner of the hotel. We were quiet and respectful guests. Not sure what the issue could have stemmed from. Overall my stay at the hotel was not bad but the staff spoiled the stay. It was par for the course for my trip in this country, with countless people shouting ni hao as I explored the city and taxi drivers becoming belligerent. You won’t find solace from ****** and ignorant behavior from even the staff at the most upscale hotels in the country. Disappointing to say the least. The Hilton in Tashkent and Uzbekistan itself has earned its rightful place on my “skip it” list.