Chelmswood Motel Taupo

Clean and comfortable but old facilities Very well positioned for the lake

Die to a recent injury and surgery I needed wheelchair accessible room. I phoned the hotel to ask if they had a room and the reception person said they had an accessible room at this hotel, she offered discount for booking direct and the following day we turned up. My husband was then told I had to use crutches as a wheelchair does not fit. There were no steps we were told but what they did was put a small ramp in the doorway but there was still a small step to jump over. The spa was dirty and you couldn't pay me to sit in it. The tiles were shiny and with water on them became a hazard for crutches. The bed was very hard and neither myself or my partner slept well. The window had no latch on it as it was broken so could not be closed. Overall the place is old, run down and not well cared for. What upset me the most is I rang m to explain what I needed and I feel like I was lied to just to get my money.

Canceled my booking on me didn't give a reason