The service was exceptionally good, exceeding my expectations. I'm not giving a bad review because the service was truly excellent; otherwise, I would have given it a zero. I'm a minor checking in, so I'd give the front desk staff a thumbs up for their service and tone of voice.
The hotel facilities are a bit old. The toilet doesn't even have frosted glass; it's just a zipper separating the bathroom from the bed. Most importantly, the showerhead was broken and sharp; I was cut while showering without noticing.
I came here to take the college entrance exam. I went to bed at 9 PM the day before the exam. I can understand everyone having a lot of energy and staying up until 11 or 12, but I find it hard to understand how bad the soundproofing is. I could hear people playing games, arguing, banging on doors, and even playing King of Glory—I could hear them saying things like, "Zhao Yun, do you even know how to play? Why don't you use your ultimate to poke him?" The soundproofing is terrible. I didn't fall asleep until 1 AM and woke up at 6 AM the next day, having barely slept a wink. I called the front desk later, but the response was lukewarm; I don't know if the issue was resolved.
Anonymous, Room Number 8412
Environment: For this area, a hotel around 200 RMB is quite good. For a Vienna Hotel in this location, I think the facilities and service are excellent, and the price-performance ratio is high.
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