Holiday Inn TIANJIN RIVERSIDE by IHG

Had a fantastic stay! The front desk proactively upgraded me to a suite, which offered an even clearer view of the Ferris wheel. The room was clean, tidy, and well-equipped. The service from the front desk, customer service, and housekeeping staff was excellent, even with the holiday crowd; they were proactive and wonderful. I'd definitely choose to stay here again if I have the chance.

This hotel was absolutely terrible, especially for nearly a thousand yuan a night. The facilities were old, the room was dirty, and there was a strong, unpleasant smell. We arrived close to 9 PM on the first day. After checking in, we got to our floor and were immediately hit by a musty odor. The room key was an old-fashioned insert card, from who-knows-what era. We tried multiple times but couldn't get the door to open. We saw a phone in the elevator lobby on our floor and tried calling guest services for help. After dialing numerous times, no one answered! We had no choice but to go back down to the front desk. The first thing the front desk staff did when we explained the situation was to make excuses, saying they were busy because of the holiday and that's why the phone wasn't answered. What kind of logic is that?? Does 'busy' mean you don't have to provide service?? Then they told us that after inserting the card, we needed to pull it out quickly to open the door. Seeing that I was getting visibly frustrated, they finally came up with us to help open the door. I mean, seriously??? If the facilities are so old, why didn't they explain how to use the card when we checked in? How many hotel key cards nowadays require you to insert and then quickly pull out to open, rather than just tapping? After fumbling for more than ten minutes, we finally got into the room. And then it got even worse. The strange odor in the room was even stronger, and the bathroom looked like it hadn't been cleaned at all. The corners of the bathtub were covered in dust, and you had to stand inside the tub to shower – such an inconvenient design! It was already past 9 PM, and our child was exhausted, so we were too tired to argue and just stayed. The next day, before we left, we informed the floor attendant that the bathroom was very dirty and needed cleaning. However, when we returned that evening, only the bathroom had been superficially tidied; the bedsheets weren't even pulled up. As shown in the picture, the duvet was just piled on the bed. Is this what they call 'cleaning' after we specifically requested it??? If there are many guests during the holiday, they should add more staff. Are guests paying premium prices just to sympathize with the hotel's understaffing issues?? While queuing for breakfast, we even saw other guests arguing because they were unhappy with the restaurant's management, leading to long queues for meals. Where is the service awareness??? If it weren't for the fact that all hotels were fully booked during the National Day holiday and it was difficult to change hotels at the last minute, we truly wouldn't have tolerated staying for two days. The hotel is old and the facilities are outdated; shouldn't they put *more* effort into cleaning and service then?? After we checked out, the customer relations specialist called us back very promptly, but with such a terrible experience, what was actually resolved? Was it just a formality to prevent a bad review?

The room was great, and we even got a free upgrade! We had a partial view of the Tianjin Eye from the side, and a full view of the Grand Bodhi Temple from the front. It was especially beautiful at night when all the lights were on. The kids loved it too. It's also super close to the Tianjin Eye, just a few minutes' walk away.

It's an older hotel, so the facilities are a bit dated, but the location and views are superb. The service is also excellent; they were very responsive to all our requests. My child lost a toy, and when I mentioned it to the front desk staff, they quickly found it in a common area. That was a pleasant surprise!

The hotel is located by the Haihe River, just two to three hundred meters from the Tianjin Eye. It was Mid-Autumn Festival when I stayed, so it was very lively. The river view room offered a great view. However, the hotel hasn't been renovated in a long time, so the facilities are old. The service was decent, not exceptional but acceptable, and the breakfast included Tianjin local specialties.

The room was spacious and very comfortable. The front desk even upgraded us to a twin room for free, and it had a bathtub. I had originally wanted to book a room with a view of the Haihe River at night, but I didn't pay attention when booking. The lighting wasn't super bright, but it was still okay, a minor issue. I even bought a mood light, haha.

The room was very comfortable. Right across the street from the hotel is Yongle Wharf, making a night boat tour very convenient, and it's super close to the Tianjin Eye. We traveled during the Mid-Autumn Festival with my mom, kids, and husband, and staying here was perfect. To try local food, we skipped breakfast at the hotel. Just a 10-minute walk away, we found a local breakfast shop, and it was delicious!

I've been here several times, and every time check-in is so slow. The lobby is so big, why don't you add more staff at the front desk for check-ins? The facilities are also very old; even the toiletries are only a quarter full, the TV screen is yellow, and the cabinets are falling apart. The service is just average, only breakfast is decent, but you still have to queue when it's busy. In short, if there's no new initiative or change, I probably won't be coming back.

Whenever I visit Tianjin, this is the only hotel I stay at. The location is superb, the staff are enthusiastic, the breakfast is plentiful, and the rooms are spacious. Highly recommended!