Four Seasons Hotel Tianjin

You can always trust the quality and service at the Four Seasons. The package included Executive Lounge access, perfect for a staycation. There are many shopping malls nearby, and attractions like Xikai Church, the Porcelain House, and Zhang Xueliang's Former Residence are all within easy reach, making it very convenient for sightseeing.

Modern luxury style, better than I expected. I loved the afternoon tea here, and the dinner buffet was exceptionally good! The hotel has great views and the room is very spacious. I had a wonderful time here.

The Four Seasons Hotel is highly recommended! We chose this hotel for a trip with our child, and the experience exceeded our expectations. The room was spacious, and the cleanliness was meticulously maintained. The hotel's location was easy to find and not far from the attractions. The staff provided attentive service, and the facilities were well-maintained. It was quiet at night, allowing our child to sleep soundly. Overall, it offers great value for money and is perfect for family travel.

Booked a room for a friend's birthday party. A huge thanks to Qi and Lindy at the front desk for their immense support and cooperation. They provided enthusiastic service from start to finish, helping me resolve all sorts of issues, and the party was a great success! The hotel itself is also excellent, meeting five-star standards. I'll definitely be staying here again!

The hotel is in the central business district, so it's really convenient for food. The breakfast spread is also excellent.

I've stayed at the Four Seasons Tianjin about 10 times, but this latest experience was really disappointing. I feel compelled to write a detailed review. 1. After booking, no one contacted me proactively to inquire about my check-in needs. 2. During check-in, I was simply handed a room key and that was it. There was no introduction to the hotel's facilities, no offer to help with luggage, no lounge benefits sheet, and no mention of the various package inclusions. If I hadn't remembered myself, no one would have proactively made reservations for me. I didn't even receive the complimentary attraction tickets by the time I checked out. 3. When the sofa bed was set up in the room, there were no pillows provided, and I was told to use the ones from the main bed. The coffee table had a layer of dust, and the white trash can in the bathroom had yellowish grime. For three guests, only amenities for two were provided. 4. At breakfast, by 10 AM, many dishes were already gone and weren't refilled even by the time I finished eating. No one came to clear plates either. 5. While having afternoon tea at the lounge, I encountered a man who I assume was a manager based on his attire. He offered no smile, no greeting, and no escort to a table. He just directly asked for my room number, and after I told him, he walked away without another word. 6. The room assignment was bizarre. There were always people coming and going from the adjacent room, and only after asking did I find out it was a maternity center. My stay in June wasn't like this at all. I really don't understand how the hotel's service could have declined so suddenly. On a positive note, the service at the Chinese restaurant was still excellent.

The room was spotless and comfortable, with excellent amenities and everything you could possibly need. The service was thoughtful, especially the lovely toiletries for children – my kids had a wonderful stay!

The Four Seasons Tianjin is an established luxury hotel, and their service is genuinely attentive and professional. From the moment you walk in until you reach your room, someone is always there to guide you. The front desk staff were also very gentle and informative. Housekeeping service deserves praise too, as they cater to guest requests. The restaurant, however, might be a slight letdown. It felt a bit rigid, and while the service wasn't bad, it was on par with what you'd expect at an average local restaurant. Compared to other departments, it felt a little less impressive. Overall, it was a comfortable stay.

Four Seasons Tianjin | A perfect birthday experience – I'm a huge fan of the Guest Relations Manager's service! We chose the Four Seasons Tianjin for a friend's birthday this time, and the experience far exceeded our expectations! Especially Coco, the Guest Relations Manager who assisted us, her dedication and professionalism throughout made us incredibly touched. I communicated our needs with her via WeChat long beforehand. Upon learning that my friend is a football fan, she immediately helped us create a super cool football-themed birthday setup, from football balloons and trophy decorations to themed banners. Every detail was meticulously arranged. It looked vibrant during the day, and when the lights were on at night, the ambiance was absolutely legendary. Even the rose petals on the bed and the bathtub decorations weren't missed, making the whole experience incredibly ceremonial. The service during our stay was impeccable: ✅ Knowing it was a birthday, they thoughtfully prepared a customized mango cake, accompanied by fresh and abundant welcome fruits – a delightful surprise! 👍 ✅ Any questions were answered instantly via WeChat, and she considered things far more thoroughly than we did, providing seamless guidance from check-in to subsequent arrangements. ✅ The room service was incredibly attentive. The turndown service included a cute and thoughtful towel cake. Every detail showed such care. ✅ Before our departure, she proactively helped me book a spa appointment and personally escorted me there, following up throughout the process, saving us any hassle. The hotel's views and facilities are also impressive. The floor-to-ceiling windows in the room offer panoramic city skyline views. The night view, coupled with the room's decor, made for fantastic photo opportunities. But what truly stood out was the service from this Guest Relations Manager. Her attentiveness wasn't a standardized, perfunctory approach; she genuinely took guests' needs to heart and perfected every single detail. Such an employee is truly a treasure to the hotel, and I hope Four Seasons recognizes her outstanding performance! Because of her, I will definitely return to the Four Seasons next time and will unreservedly recommend it to all my friends!