Hyatt Regency Tianjin East

This is an excellent hotel. Its location is superb, with convenient access to public transportation, including the subway and multiple bus lines that quickly take you to various attractions. The hotel's facilities are comprehensive, well-maintained, and in excellent condition. What truly stands out is the hotel's meticulous service philosophy and corporate culture. For example, Ms. Fan Jiajia, the Assistant Manager at the Executive Lounge, is incredibly kind to guests and has an exceptional memory – she remembers guests' preferences and tastes after just one meeting, and promptly arranges things for them the next day. The server, Zhong Jiameng, is also very diligent and efficient. Additionally, Ms. Zhang, the Assistant Lobby Manager, is outstanding at accommodating guests' reasonable requests. The housekeeper, Aunt Chen, is also diligent and polite, always greeting guests proactively. All of this reflects the hard work of the hotel management and the quality of its staff. Next time I'm in Tianjin, this hotel will be my top choice.

My stay at the Grand Hyatt Dongguan was absolutely fantastic! The location is superb, making it incredibly convenient for getting around and shopping. It's very close to the commercial district and the subway station, which makes it perfect for both leisure and business travelers.

Facilities: The hardware is excellent; although not brand new, it's very well-maintained and built with high-quality materials, giving it a luxurious feel. The room is spacious with an unbeatable view! Cleanliness and Environment: Clean and elegant, creating a comfortable and relaxing atmosphere. Service: Responses were prompt and very friendly. My child also enjoyed the junior chef class, making cookies, and the instructor was very patient, which made my child very happy. Dining: The breakfast isn't quite on par with other Hyatt hotels, especially the Chinese options. However, it's still good overall. Executive Lounge: The environment is superb. While there's no afternoon tea, the evening happy hour is fantastic – definitely enough for a great meal. The staff are warm and friendly. The hotel's location is a bit further out compared to other luxury hotels, but there are established local restaurants and a subway station nearby, making transportation very convenient. It's not a major issue and you can choose it with confidence. Overall, the stay at Hyatt Regency Tianjin East was excellent, offering much better value for money than other centrally located five-star hotels in Tianjin. It's highly recommended.

The hotel is very pet-friendly. They gather all guests who booked pet-friendly rooms on the same floor, which is a great arrangement. **Cleanliness**: The room was very clean, free of any odors, and thoroughly disinfected. **Service**: Since it was raining that night, our food delivery was brought up by a robot, ensuring a contactless experience. From check-in, the staff clearly explained all accommodation arrangements and pet travel guidelines. The coffee at the hotel lobby bar was excellent, making it easy to relax for a long time. I was particularly impressed by the excellent service from the young man at the luggage storage and the staff at the parking exit – really commendable. **Facilities**: Overall, they're good, but as someone who pays attention to details, I noticed a minor flaw in the window-side sofa where the stitching wasn't as meticulous as it could be. However, I was very pleased that the vanity provided facial soap. I'd suggest adding free soft drinks to the fridge and upgrading the brand of tea bags/coffee – perhaps offering pour-over coffee instead of instant Nescafé. **Pet Welcome Pack**: They thoughtfully provided toys, waste bags, and disinfectant wipes for our furry friend. **15% off Dining**: We dined at the lobby bar and remembered to charge it to our room to get the discount. The swimming pool and fitness center are on level -1, quiet and comfortable. I highly recommend checking them out.

The breakfast was absolutely delicious! Seriously, the breakfast! And the executive lounge and afternoon tea were pretty good too. 🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶

For this price, staying at a Hyatt is a great deal, and the cleanliness is impeccable! Breakfast is also good, with a decent variety. The only minor downside was the complimentary fruit, which could be less in quantity but higher in quality. Just a suggestion!

This is probably one of the best hotel experiences I've had in Tianjin. It might be a bit far from the city's attractions, but it's very comfortable, and the service is excellent! 👍 The fruit platter and snacks were also very exquisite. Definitely worth a 5-star recommendation.

This is my first negative review after so many trips, and the Hyatt Regency Tianjin East was, without a doubt, the worst stay I've ever had, even worse than budget hotels like Atour or Orange Hotel. Here are three points detailing my bad experience, in chronological order: 1. I booked a Club King Room, specifically requesting floors 20-25 for a quieter experience. However, at check-in at 3 PM, the front desk assigned me a room on the 14th floor without informing me. When I realized and went back to inquire, they just said the room type was the same. I told them I couldn't accept that and asked for a room above the 20th floor. To my surprise, they then claimed the room was still being cleaned and wouldn't be ready until 4 PM. I immediately expressed my dissatisfaction. A staff member (possibly a manager?) then came out and promptly arranged a room for me on the 24th floor. So, were you trying to deceive me, or was the room not actually being cleaned? 2. The weather in Tianjin in April was already around 20 degrees Celsius, but the room felt like a giant sauna – incredibly stuffy and hot. When I turned on the air conditioning, it only blew circulating air, no cold air. The housekeeping department's response was that the cooling system hadn't been activated yet, and my only option was to open the window (which didn't help much) and endure the significant noise. This made it impossible to sleep soundly all night. 3. The Club Lounge dinner was severely understocked. I entered the Club Lounge (operating hours: 6-8 PM) at 7 PM, only to find all the food stations completely empty (as shown in the picture). The server said the kitchen was stir-frying fresh dishes. By 7:15 PM, the first refill (stir-fried baby cabbage) finally arrived, and it was cold! What happened to the fresh stir-frying from the kitchen? At 7:20 PM, the second refill (prawn and tofu) was also cold! This was my first time staying at a Hyatt hotel, and I did not receive the service expected from a five-star establishment. Even basic rest couldn't be guaranteed. I am extremely disappointed! This really tarnishes the Hyatt brand image!