As a former star hotel practitioner, I would like to offer some suggestions from several aspects:
1. The parking lot leading to the third floor of the hotel is dimly lit, and it is easy for first-time guests to get lost.
2. I stayed with a baby, and our room smelled like smoke, and there was hair on the linen.
3. The corridor light in room 1516 is broken, please ask your hotel engineering department to repair it in time.
4. The switch buttons of the two rooms are loose and feel like they will fall off.
5. On the third morning after staying in the hotel, we arrived at the cafeteria for breakfast at 8:45, and encountered the following problems:
1. There is no juice in the water bar area, and there is no follow-up addition.
2. The replenishment of fruits in the fruit area is slow, and the staff in the fruit operation room did not wear chef hats and masks when cutting fruits (No. 7.8)
3. On the morning of 7.9, the toppings in the noodle cooking area were estimated to be clear. There was only dried meat, but the dried meat was just taken out of the refrigerator, and the cassette furnace below was out of gas and could not be heated.
Of course, the front office also has a good side, that is, we saw that we took the children and gave us toys, but I hope that when we make room cards in the future, we will clear the previous floors before doing it. Floors, one on the 6th floor and one on our 15th floor.
It's summer vacation, I hope your hotel will work hard to improve, welcome more tourists during the peak period, and leave a good experience for tourists to increase the repurchase rate.
Best regards
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