We checked in at 2:45 PM, but were told the room wasn't clean. I waited two hours, and the wait was too long. I contacted the check-in staff, who told me they were selling out Oriental. I had no choice but to contact the manager, who gave me a room card, but it wasn't the room I'd booked. I had to wait another day. The next morning, during breakfast, we presented our room cards to the dining room. While we were eating, the staff repeatedly came over and asked me to pay for breakfast. I told them it was included in the room and they would address it after I finished breakfast. But they just stood there and kept nagging. Finally, I asked for the manager to come and talk to me. The manager came but didn't say anything. He brought the staff who checked me in the previous day, and finally clarified the situation. They said we weren't supposed to be eating there. I asked why they hadn't told us that when I checked in yesterday. I had booked an executive king room, the highest category in the hotel. The staff at this hotel are disrespectful and rude. The location is great, but the facilities are awful. The hallways and rooms are extremely smelly.
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