I stayed here a few times, but this night was unfortunately the worst. We were next to a drunk neighbor who kept hitting the wall and windows, laughing loudly. I waited for a few hours, hoping they would shut up, but after 2 a.m., I called the front desk and explained the situation. Raul called the room, since the walls are super thin, I could clearly hear the phone ringing. By the way, they told the staff they were sleeping and had been woken up, which was a lie. Raul decided to call me back to tell me that. I must have been dreaming or something… Then he offered to move me at 2 am, but I refused to get up in the middle of the night in my pajamas; instead, I asked for a refund. About 15 minutes later, someone knocked on my door, and when I didn’t open it, they called me again to escort me to another room. I told them I just wanted to sleep because I had an early appointment. I was furious, not only did I have to deal with loud, drunk neighbors, but now the staff members who kept calling and knocking on my door at 2 in the morning. The next morning, I spoke to the manager, Roberto Ancira Delenne.
I explained everything and asked for a refund. He was aware of the situation, he said, but also the people next door said they were sleeping, and I might have confused the banging on the walls/door and all the screaming with the TV. Seriously?! After having to deal with all this, you would expect something, right? Maybe a breakfast courtesy? Nope, nothing! Expect nothing from them.
