Coco Reef Resort & Spa

I visited with my wife and 2 year old. The sheltered beach at the hotel was calm enough for my toddler not to be frightened by the sound of the waves, as he was in Storebay. We had a wonderful day at the nearby Being with Horses tour, 15 mins away at Bucccoo and there was even a pony for my toddler to ride. The transport organized by the hotel was on time and courteous. The room was clean with a sea and garden view. The breakfast was excellent with a wide variety of foods. The lunch and dinner menus were a bit limited but still delicious. Staff were friendly and helpful. The hotel qualifies as a major art venue by itself and is beautifully designed. Overall a very good experience, worth the price, which is a bit on the pricey side to be honest.

The food and staff are wonderful at Coco Reef. The beach is stunning While the decor is dated, the rooms are clean. It is my hotel of choice when staying in Tobago.

This property is beautiful at the beach front and the lobby is very inviting. The buffet looks beautiful and the views are amazing however…there is the staff and the rooms. The room was moldy and old. The sliding door was broken and very difficult to lock. The staff overall is horrible. From front desk people speaking in whisper tones so you cannot hear them, others not being helpful or friendly. The buffet staff were particularly rude…there were barely 20 reservations at the entire property However, the hosts insisted that we (2 of us) sit at a small 2 seat table while the rest of the room was never at 25% capacity….needless to say I ALWAYS sat at a larger 4 top table for my own comfort and relaxation. Stop subjecting your patrons to this unnecessary torture and ridiculous demands. BTW- I was the only person who tipped the incompetent waiters (American standards).

The beach view was excellent! However, the staff was poor, I think mostly not trained well…. Upon checking, we received no information about the enmities of the property, or map, or even a card for our room keys, w the WiFi information on it. It seemed every question we asked the staff, they did not know, & to ask someone else. A late checkout cost was exorbitant The bartender had to look up how to make a Tanqueray and Tonic! Then needed help finalizing the bill for me. The next morning when I asked about the excursions on the chalkboard next to the reception desk, no one knew anything about them…. The staff was nice enough, but again, I think poorly trained, & not very helpful

We had a pool view room - was ok. Property a tad tired but we had a great time overall. Staff very friendly and the enclosed beach with the rock armour wall very suitable.

The property is magnificent. Has its own beautiful beach. But clearly they are short on staff and on supplies - during breakfast I had to get off my chair to find someone to get me some coffee- since it was not self served. Our first night we ask for another blanket and they had none but send me a flat sheet Our beach towels were very damp because they did not have dry ones available. The worst part is that the running water in the room was medium brown in color. I could not use the water to make some tea or brush my teeth. I went to the front desk and ask for water- they gave me 2 little bottles and said I would have to pay if I want more. Maintenance came by and said it was not an easy fix. Same time a couple in a room about four rooms down from mines heard the conversation and stated that they were about to go to front desk to report the same issue. This hotel has always been the one that I stayed at on every visit to Tobago. Service has always been excellent. Clearly something has changed and I am hoping whatever shortcomings they’re experiencing is going to be short lived. I’m not writing off this hotel- I will be going back again.

Disappointed overall. Did not get access to our room until after 4, although check in was at 3. No decaf coffee or tea available. I requested towels twice on saturday, once in early morning, once around 3pm and both times they were being laundered. A resort should have enough towels for its guests. No cream for your coffee at breakfast. On a positive note the view was beautiful, the hotel was beautiful but tired. Needs a refresher. Overall not worth what we paid.

The food was below standards for a tourist resort.The staff were not courteous. Only four people on staff were friendly and or inviting. Room supplies were limited. We had to keep calling for supplies for the bathroom. Hotel is in badly need of TLC. Structure of hotel needs an upgrade. All and all. It’s a nice hotel. It needs work and customer service training.

Although the facility is a bit dated, they maintained it very well. Clean rooms, friendly staff and very attentive. The gardens are beautifully manicured; the view of the ocean is priceless - location is perfect for easy access to the island activities. Daily breakfast was quite a variety. The most outstanding part of service was the prompt attention of staff to secure our room with additional inner latches so that our autistic son could not open the doors easily on his own. I hope to return soon.