Hotel Toranomon Hills

Hotel Toranomon Hills Reviews

Hotel Toranomon Hills

Toranomon 2-6-4, Minato Ward, Tokyo, 105-0001, JapanView Hotel Details
Hotel Toranomon Hills
Hotel Toranomon HillsHotel Toranomon HillsHotel Toranomon Hills
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Hotel Toranomon Hills Guest Reviews

4.7/5
Amazing
128 review
Verified reviews
Location4.8
Amenities4.6
Service4.6
Cleanliness4.8
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All reviews(128)
Positive reviews(127)
Reviews with photos/video(53)
Awesome rooms(23)
Easy to get around(23)
Great service(19)
Convenient location(19)
Close to metro(11)
Well designed(7)
Loved the view(7)
Tasty food(6)
Negative reviews(1)
Guest User
1 King Bed, Deluxe with Sofa Bed
Stayed in Oct 2024
Family
9 review
3.7/5
Posted on Oct 7, 2024
Initial Room Issues: Upon settling into our room, we were immediately disturbed by a persistent cracking sound coming from the windows. It was loud enough to wake us up multiple times throughout the night, occurring every 5 to 10 minutes. This was incredibly frustrating, particularly after a long day of travel. Response to Complaints: The next morning, we reported the issue to the front desk and speculated that the noise might be coming from one side of the building. We requested to switch to a room on the opposite side before heading out for sightseeing. However, upon our return later that evening, we were given a room on the same noisy side, just one level up. This felt dismissive of our concerns and came across as a lackluster attempt to resolve our issue. It seemed as though they thought we were merely seeking an upgrade rather than genuinely wanting a quiet place to rest. Final Room Change: After expressing our dissatisfaction once more, the staff finally moved us to another room on the opposite side of the building. While this room was slightly larger and had the benefit of not placing the bed right next to the window, the cracking sound persisted. Although it wasn’t as disruptive as before, it was still disappointing that the initial concerns hadn’t been fully addressed. Culinary Highlight: On a positive note, the food at the hotel’s restaurant was excellent. The dinner was delicious and a highlight of our stay. Conclusion: While the restaurant offered great meals, the room issues and lack of effective communication left much to be desired. I hope the hotel can improve its responsiveness to guest complaints in the future.
Instanttraveller
1 King Bed(shower only)
Stayed in Jan 2024
Couples
14 review
5.0/5
Outstanding
Posted on Jan 29, 2024
Definetly the best hotel in Tokyo without a doubt. Everything from staff service to room.
NOMINERDENE
1 King Bed(shower only)
Stayed in Jul 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jul 12, 2024
Location is very convenient to go around the Tokyo. All services and breakfast are excellent. If my husband and I visit Tokyo again, we will definitely choose it.
Syrena chen
1 King Bed with Tower View
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 1, 2024
Great view view I love it!!! I would definitely recommend others!
Heng Jie
1 King Bed(shower only)
Stayed in Dec 2023
Family
3 review
4.7/5
Amazing
Posted on Dec 21, 2023
Very well located, subway station is just located in the same building. Satisfied with the amenities provided by the hotel. Room is spacious and cosy.
EthanWEI
1 King Bed(shower only)
Stayed in Mar 2024
Family
90 review
5.0/5
Outstanding
Posted on Mar 19, 2024
This five-star hotel is unique in that it offers unrivaled comfort and first-class service. Whether you are traveling for business or on vacation, this place has it all. I was impressed by the fact that the hotel rooms are equipped with modern amenities and thoughtful details. What's more, the hotel attendants are always smiling and enthusiastic, making me feel friendly and cozy.
TVDVA
1 King Bed, Deluxe with Sofa Bed
Stayed in Dec 2023
Couples
9 review
5.0/5
Outstanding
Posted on Jan 2, 2024
From Sydney - in town for New Year. Will be back! great property.
Guest User
1 King Bed with City View, Premium
Stayed in May 2024
Family
3 review
4.5/5
Great
Posted on May 15, 2024
Very clean and tidy
Guest User
1 King Bed with City View, Premium
Stayed in Aug 2024
Couples
4 review
5.0/5
Outstanding
Posted on Sep 10, 2024
goood
Guest User
1 King Bed with Tower View
Stayed in Oct 2024
Travel with friends
20 review
5.0/5
Outstanding
Posted on Nov 7, 2024
The hotel is located at Toranomonyama subway station, which is very convenient for transportation. We arrived a little early, and because there was a room available, the front desk lady checked us in early. The view from the room was great, and you could see Tokyo Tower. Breakfast was on the first floor, with a variety of dishes, and some of the dishes needed to be ordered separately, but we felt that it was enough without ordering. You can enjoy the Tokyo Tower in the morning, evening, and night from the room.
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traveling bee
1 King Bed with Tower View
Stayed in Nov 2024
Family
11 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Although the room is small, it is fully equipped and it was a pleasant trip.
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Guest User
1 King Bed(shower only)
Stayed in Sep 2024
Travel with friends
55 review
4.5/5
Great
Posted on Sep 20, 2024
I like it very much. The location is really good, the room is very simple, and the decoration style is very good. It is very convenient to travel at Toranomon subway station. You can go to many places. I highly recommend it.
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Anonymous User
1 King Bed(shower only)
Stayed in Sep 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on Nov 15, 2024
There is a subway station downstairs, which is convenient for travel. There are supermarkets, drug stores, and buyer stores in Toranomon Hills, so shopping is also very convenient. The hotel also has a lounge for rest.
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Guest User
1 King Bed with Tower View
Stayed in Sep 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The location of Toranomon Hotel is very convenient. The B2 floor is directly connected to Toranomon Hills Station on the Hibiya Line. There are many restaurants in the building, and there is also a drugstore, which is very convenient. The room area is not large, but I like the view. The tower view room can see Tokyo Tower. Overall, I am very satisfied.
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Majiamayi
1 King Bed, Deluxe with Sofa Bed
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 7, 2024
The room is very comfortable, with a sofa bed, especially suitable for 2 people traveling with children, the child can sleep in a bed by himself. There is a 24-hour lounge on the 11th floor, with free drinks and fruits, and you can see the Tokyo Tower. The breakfast is not very varied, but very exquisite. The hotel staff are very friendly and the service is meticulous. The location is very good, with the Hibiya Line and Ginza Line downstairs. It is very close to Ginza, Roppongi, the Imperial Palace, and Tokyo Tower. When I left, I also bought the silver Doraemon souvenirs unique to Toranomon. In short, it was a great travel experience.
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