GRAND MONday ASAKUSA(Former:MONday Apart Premium ASAKUSA)

I chose this hotel based on good reviews on Ctrip, and it turned out to be the most frustrating experience I've had in all my trips to Japan. The hotel's hardware facilities are good, but the service quality and management are truly poor. One evening, after a day out, I returned to the hotel at 8 PM and found that the electronic lock on my room door was dead. I immediately notified the front desk staff to come and replace it. An Indian staff member quickly brought a key to manually open the lock, but after trying for a long time, the key didn't match. She went back to the front desk to get another key. The second time, she brought three keys, but again, none of them matched. I told her that if she wasn't sure, she could call her colleagues; there were two Chinese male staff members who checked me in that morning. She insisted she could handle it and went back to the front desk to look again. This time, she brought out the entire key box. She tried for the third time, but still, none of the keys matched. I asked her, 'Can you please ask your colleague?' She finally called her colleague and sent him a picture of the key cabinet. The colleague said it should be one of the keys in there. I told him that none of the keys here matched, I had already tried them, and none of the key labels corresponded to my door lock. The Indian female staff member said that all the hotel's keys were in this box, and there were no other keys. I said, 'If there are no matching keys, shouldn't you ask your supervisor? Maybe you don't know where they are.' I also asked the Chinese colleague on the phone, who simply said, 'We're working on it.' It was clear that neither of them knew where the correct room key was. By this point, 45 minutes had passed. The Chinese colleague told me that their supervisor's phone was off because it was the weekend, and they couldn't reach him. [sweat][sweat][sweat] The Indian staff member offered to give me another room. I told her that all my luggage, toiletries, and clothes were in my current room, and I couldn't spend the night in the sweaty clothes I'd worn all day, unable to wash, and then wait until the next day for other colleagues to resolve the issue. [tear][tear][tear][angry][angry][angry][angry][disappointed][disappointed][disappointed][disappointed][disappointed] She just kept saying 'sorry,' indicating that she was helpless and couldn't solve the problem. I simultaneously told both the Chinese colleague on the phone and the Indian staff member that I was going to call the police to find their supervisor and resolve the issue. While I was making the call, they notified another Japanese staff member to come and handle it. During this time, the Indian staff member insisted three times that all the hotel's keys were in the key cabinet and there were no other keys 🔑, three times, emphatically three times. The newly arrived Japanese staff member quickly reached the hotel. As I finished calling the police and while the police were on their way, the Indian staff member instantly produced the key 🔑 with my room number (within one minute of the Japanese staff member arriving at the hotel). She told me the key 🔑 had been found and that the Japanese staff member lived close to the hotel and had just arrived. After the police arrived, I explained the situation to them. The whole process took over an hour and a half – an issue that could have been resolved in 5 minutes was dragged out for nearly 2 hours, and I had to call the police to escalate the situation. It was clear that a hotel staff member knew where the correct key 🔑 was but didn't contact them immediately. It's truly baffling that someone not properly trained for a night shift manager's role was assigned to provide duty service. This was a very frustrating stay. Additionally, on the first day of check-in, I noticed that the air conditioner's baffles were dirty and looked a bit moldy (as shown in the picture). After notifying them on the second day, cleaning was only arranged in the afternoon. Guests checking into the hotel do not seem to have a thorough inspection of the facilities. The staff's work capability is very problematic, and the management is chaotic.

The cleanliness really let it down. The main issue was a strange smell when I checked in. It might have been from the previous guest, but it was still a bit disappointing. Everything else was great though, and I'd consider staying here again. It's super convenient for visiting Senso-ji Temple, and there are lots of restaurants, supermarkets, and convenience stores nearby.

The hotel's location is convenient, just a six or seven-minute walk to the supermarket. It's also not far from the Asakusa Senso-ji Temple area. The room was clean and tidy with a practical layout. The bathroom even had a washer-dryer combo, which is super convenient for families with kids. Plus, the kitchen was fully equipped! The only minor downside was that they only provided four coffee beans, and you had to pay extra for more!

This was my third trip to Japan, and my longest stay yet – 16 days across multiple cities. But this hotel was, by far, one of the most comfortable places I've stayed. The room's amenities were incredibly smart and comprehensive; it had everything from a stove, pots, and pans to dishes. The washer and dryer worked perfectly. Honestly, there wasn't a single downside to this hotel. We even bought groceries from the supermarket and cooked two meals ourselves because staying in the room was just *that* comfortable! It even made me less interested in going out shopping. The hotel is in a residential area, so it was really quiet, and I slept wonderfully every night. It's also not far from Senso-ji Temple. Just a 200-meter walk from the hotel, across a main road, and you're in a super lively pedestrian street packed with shops – restaurants, drugstores, dessert shops, general stores, you name it. Our 4-day stay here was absolutely fantastic! If we hadn't already bought our flight tickets home, we honestly would have loved to stay a few more days. This will definitely be my first choice if I come back to Tokyo again. Highly recommended! 👍👍👍

The only issue with this hotel is that check-out at 10 AM is a bit too early, and they charge for late check-out. Otherwise, it's absolutely fantastic! The rooms are spacious, incredibly clean, and the location is super convenient and quiet. The layout and facilities in the room are very well thought out. You'll find a good mix of both local and international guests here.

This hotel room is quite spacious for Tokyo, especially considering its price range. It can comfortably sleep four or five people and there's enough space to lay two suitcases flat. There's even a storage room by the entrance for luggage. The room is fully equipped with amenities, including a kitchen and a washing machine with a dryer, which is incredibly convenient. The view from the balcony was nothing special, and it was too hot in the summer to really enjoy it. However, the hotel's location is excellent, just a five to six-minute walk from the subway station. You can even walk to Senso-ji Temple and Kappabashi Kitchenware Street. I highly recommend this hotel for families traveling together.

Walking distance to Asakusa, with a balcony, and the entire apartment is very spacious with excellent facilities. It offers better value for money than both Airbnb and traditional hotels.

The room was clean and tidy, with complete amenities. I could cook, wash, and dry my clothes, which was very convenient. I'll definitely book here again next time.