HOTEL LiVEMAX Tokyo Kanda-East Reviews

Response from Property: Thank you very much for choosing Hotel Livemax Tokyo Kanda East. We are pleased to hear that you were satisfied with your stay overall, including the price. We will continue to strive to improve our services and facilities so that our guests feel they are getting more than their money's worth. Thank you for taking the time to post your review. We look forward to welcoming you back again.

Response from Property: Thank you very much for staying at Hotel Livemax Tokyo Kanda EAST.We appreciate your feedback regarding the room size. We are sorry to hear that it felt a bit small when carrying a lot of luggage, and we will take your comment into consideration for future improvements.We are also glad to hear that you found the room equipped with the essential amenities for your stay.Thank you again for your valuable review, and we hope to welcome you back in the future.

Response from Property: Thank you very much for staying at Hotel Livemax Tokyo Kanda East. We also appreciate you taking the time to post a review. We will continue to strive to improve our services so that you can enjoy your stay at our hotel. We look forward to welcoming you back again in the future.

Response from Property: 感謝您入住酒店，並抽出時間留下寶貴的意見。對於此次入住給您帶來的不愉快體驗，我們深表歉意。關於您提到的房間異味、房間空間以及房卡使用方面的問題，我們對此高度重視。尤其是您提到房間內有明顯的黴味，即使使用了除臭劑也無法改善，我們對此深感抱歉。未能為您提供舒適、整潔的住宿環境，是我們的不足。我們會將您的意見反饋給相關部門，並進一步加強客房清潔及設備檢查，努力改善房間環境。同時，關於房間空間及自動門鎖、房卡使用方面的意見，我們也會認真聽取，並作為今後改善服務的重要參考。非常感謝您坦誠地提出意見。對於此次未能讓您滿意，我們再次表示誠摯的歉意，並感謝您的理解。

Response from Property: このたびはホテルリブマックス東京神田EASTをご利用いただき、また温かいご感想をお寄せいただき誠にありがとうございます。バスルームやトイレ、シーツの清潔さについてお褒めのお言葉をいただき、大変嬉しく拝読いたしました。快適にお過ごしいただけたご様子がうかがえ、スタッフ一同の励みとなります。また、神田駅へのアクセスや周辺のコンビニなど、立地面でもご満足いただけたようで何よりでございます。今後も清潔で快適な客室づくりに努め、よりご満足いただけるホテルを目指してまいります。またお近くへお越しの際は、ぜひホテルリブマックス東京神田EASTをご利用くださいませ。スタッフ一同、またのお越しを心よりお待ちしております。

Response from Property: Thank you very much for choosing Hotel Livemax Tokyo Kanda East. We are pleased to hear that you were satisfied with your stay overall, including the price. We will continue to strive to improve our services and facilities so that our guests feel they are getting more than their money's worth. Thank you for taking the time to post your review. We look forward to welcoming you back again.

Response from Property: この度はホテルリブマックス神田をご利用いただき、誠にありがとうございました。しかしながら、お部屋のタバコの臭いや清潔感、ならびにお部屋全体の状態につきまして、ご不快な思いをおかけしましたことを深くお詫び申し上げます。本来であれば、お客様に快適にお過ごしいただける環境をご提供すべきところ、清掃および客室管理が行き届いておらず、ご期待を裏切る結果となってしまいました。いただいたご指摘を真摯に受け止め、清掃状況の確認強化と客室点検の徹底に努めてまいります。貴重なお時間を割いてご意見をお寄せいただき、ありがとうございました。お客様からのお声を今後のサービス改善に活かしてまいります。ホテルリブマックス神田EAST。

Response from Property: Thank you very much for staying at Hotel Livemax Tokyo Kanda East. We also appreciate you taking the time to post a review. We will continue to strive to improve our services so that you can enjoy your stay at our hotel. We look forward to welcoming you back again in the future.

Response from Property: Thank you very much for choosing Hotel Livemax Tokyo Kanda East. However, we sincerely apologize for the inconvenience caused by the noise during your stay. Due to our location, some rooms face roads and highways, and vehicle noise may be a concern. We take your feedback seriously and will strive to improve our services in the future by reviewing soundproofing measures and our guidance procedures. Thank you very much for providing us with your valuable feedback. Hotel Livemax Tokyo Kanda East

Response from Property: Thank you very much for choosing Hotel Livemax Kanda Higashi from among the many hotels available. All of our staff sincerely appreciate your choice. We are very pleased to receive your kind words. We will strive to ensure you have a comfortable stay on your next visit as well. Thank you very much for sharing your valuable feedback. All of us at Hotel Livemax Kanda Higashi look forward to welcoming you back. Sincerely, The Staff of Hotel Livemax Tokyo Kanda Higashi

Response from Property: この度はホテルリブマックス東京神田EAST店にご宿泊頂き誠にありがとうございます。 またお忙しい中、クチコミ投稿していただきありがとうございます。 当館でのご宿泊にご満足いただけるようにサービスの向上努めて参ります。 またの機会がございましたら、お客様のご来館をお待ちしております。

Response from Property: この度はホテルリブマックス東京神田EAST店にご宿泊頂き誠にありがとうございます。 またお忙しい中、クチコミ投稿していただきありがとうございます。 当館でのご宿泊にご満足いただけるようにサービスの向上努めて参ります。 またの機会がございましたら、お客様のご来館をお待ちしております。

Response from Property: We sincerely apologize for the unpleasant experience you had at our hotel due to the odor and noise in your room. In particular, the odor in your room upon arrival is something that should never have happened, and we are truly sorry that our staff's response to your complaint left you feeling dissatisfied. We will thoroughly reinforce our training to ensure that our staff can respond promptly and attentively to our guests' needs. Furthermore, we are deeply sorry that the noise from the elevated road, due to our hotel's proximity to the road, prevented you from getting a good night's sleep. We will take this seriously as an area for improvement, including our facilities and how we provide information to our guests. We apologize again that your stay did not meet your expectations despite you choosing our hotel. Thank you for taking the time to provide us with your valuable feedback.