HOTEL LiVEMAX Shinjuku Kabukicho

HOTEL LiVEMAX Shinjuku Kabukicho Reviews

HOTEL LiVEMAX Shinjuku Kabukicho

2 Chome-33-3 Kabukicho, Shinjuku Ward, Tokyo, 160-0021, JapanView hotel details
HOTEL LiVEMAX Shinjuku Kabukicho
HOTEL LiVEMAX Shinjuku KabukichoHOTEL LiVEMAX Shinjuku KabukichoHOTEL LiVEMAX Shinjuku Kabukicho
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Guest Reviews of HOTEL LiVEMAX Shinjuku Kabukicho

7.7/10
Good
632 review
Verified reviews
Location8.3
Amenities7.4
Service7.5
Cleanliness7.8
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All reviews(632)
Positive reviews(535)
Reviews with photos/video(117)
Small room size(47)
Easy to get around(37)
Awesome stay(32)
Great value for money(32)
Convenient for shopping(28)
Located downtown(20)
Many amenities(10)
Luggage delivery service(4)
Negative reviews(97)
philipzk
Semi Double Room - Smoking
Stayed in Mar 2026
Other
99 review
9.7/10
Amazing
Posted on Apr 18, 2026
This is a Japanese chain business hotel. The location is great, right in Kabukicho, surrounded by tons of restaurants, bars, and clubs. It's also not too far from Shinjuku Station. The room size is definitely small, but it comes equipped with a microwave, air purifier, and other amenities. The view from the window is pretty good; you can see buildings like the NTT Docomo Yoyogi Building and the Tokyu Kabukicho Tower. Both check-in and check-out are self-service via machine. What I was not happy about was that someone knocked on my door around 11 PM saying 'Room service,' but through the peephole, they didn't look like hotel staff at all! Plus, who gets room service in the middle of the night? And I had a 'Do Not Disturb' sign on my door!
Original textTranslated by Google
6/18
Response from Property: 感謝您選擇入住 ホテルリブマックス新宿歌舞伎町（Hotel Livemax Shinjuku Kabukicho），並抽出寶貴時間分享如此詳細的評價。我們非常高興得知您對酒店的地理位置、房間設備以及整體便利性感到滿意，也感謝您對周邊環境和交通的肯定。然而，對於您提到的“Room service”人員情況，我們必須鄭重向您致以誠摯的歉意。本酒店為商務酒店，沒有餐廳，並且沒有提供客房送餐（Room service）服務，因此您所遇到的相關人員屬於異常情況，本來是不應該發生的。這一問題反映出我們在管理與安全方面存在不足，我們對此深感重視並深表歉意。我們已將此情況作為重要問題進行內部調查與檢討，並將加強館內巡查及安全管理，防止類似情況再次發生，確保所有賓客能夠安心入住。再次感謝您提出寶貴且重要的意見。這不僅幫助我們發現問題，也促使我們進一步提升服務與管理水平。期待未來有機會以更好的體驗再次歡迎您的到來。ホテルリブマックス新宿歌舞伎町
Guest User
Semi Double Room - Non-Smoking
Stayed in Feb 2026
Couple
6 review
3.0/10
Posted on Mar 22, 2026
The staff is very helpful and we store our luggage after check out to have continue walking in shinjukku, and we lost our necklace from the previous hotel and the hotel sent to this hotel and the hotel staff is kind and help to received the parcel, but the place is in the midst of bar and club, to enter the building no access card scan needed and even to press the floor level, only enter ur hotel room the card is needed this is something that concerned us especially we are in this area, the bathroom is also not probably clean with dust on the sink and bathtub when we enter, room is small but acceptable, one thing happened to us is there is people staying our opposite room drunk and collapsed during midnight time and even bomba and the hotel staff came to assist and that whole night i couldnt even sleep, bad experience
らんらん
Twin Room - Smoking
Stayed in Jan 2026
Family
17 review
2.2/10
Posted on Feb 16, 2026
Extremely dissatisfied. The service attitude was poor, and the room facilities were terrible. There was water seeping from the walls, the bedsheets had cigarette burns, and there was a foul odor.
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Response from Property: Dear Guest, thank you for choosing to stay at our hotel. We sincerely apologize for your unpleasant experience. We are very sorry that you encountered problems such as poor service, outdated room facilities, water seepage in the walls, torn sheets, and unpleasant odors during your stay. These issues are serious oversights that should never have occurred, and we are deeply ashamed that we failed to provide you with a clean and comfortable accommodation environment. Regarding your issues of torn sheets from cigarette butts, unpleasant odors, and water seepage, we have immediately forwarded your feedback to the housekeeping and facilities maintenance department, and a comprehensive inspection and rectification will be conducted to ensure that similar situations do not occur again. At the same time, we will strengthen staff training and management to improve the overall service standard. We sincerely apologize again for the inconvenience and disappointment caused by this stay failing to meet your expectations. Thank you for taking the time to provide honest feedback, which is of great importance to us in improving our service quality. We hope to have the opportunity to provide you with better service in the future. Sincerely, Shinjuku Kabukicho LiVEMAX Hotel
Audrey Phang
Semi Double Room - Non-Smoking
Stayed in Dec 2025
Couple
2 review
10/10
Outstanding
Posted on Jan 21, 2026
I was assigned a room on the 12th floor with a view of Tokyo Tower. There's a convenience store right below the hotel, and the hotel itself is located behind the 'Godzilla Hotel'.
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Response from Property: Dear Guest, thank you for choosing to stay at our hotel and for giving us such a high rating. We are delighted to know that you were satisfied with your room floor and overall stay. The hotel is conveniently located with a convenience store downstairs and a wide variety of dining options nearby, making it easy for you to travel and enjoy your stay. We are very honored that you have made your trip convenient. Thank you for sharing your valuable experience; your support and affirmation are our motivation to continuously improve our service quality. We wish you all the best and look forward to providing you with a comfortable and pleasant stay on your next visit. Sincerely, Shinjuku Kabukicho LiVEMAX Hotel Front Desk Staff
Anonymous User
Twin Room - Non-Smoking
Stayed in Dec 2025
Traveling with friends
5 review
8.0/10
Very good
Posted on Feb 4, 2026
Close to the heart of Shinjuku. With all the fun and excitement around this place !
Response from Property: Hello,Thank you very much for your wonderful review.We are delighted to hear that you enjoyed our location in the heart of Shinjuku and the lively atmosphere surrounding the hotel. Being close to the many attractions, entertainment, and excitement of the area is one of our highlights, and we’re glad it added to your stay.Thank you again for choosing our hotel. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Shinjuku.Kind regards,Hotel LiVEMAX Shinjuku KabukichoFront Desk
Guest User
Semi Double Room - Smoking
Stayed in Nov 2025
Other
33 review
10/10
Outstanding
Posted on Dec 28, 2025
Excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your high praise! We are truly delighted and honored to see that you were very satisfied with your stay. Your recognition and support are the greatest encouragement to our team. We will continue to strive to provide every guest with an even more comfortable and enjoyable stay. We wish you all the best and look forward to serving you again on your next visit. Sincerely, Shinjuku Kabukicho LiVEMAX Hotel Front Desk Staff
Guest User
Twin Room - Non-Smoking
Stayed in Nov 2025
Family
9 review
10/10
Outstanding
Posted on Dec 13, 2025
The first night was very comfortable. We decided to extend our stay in shinjuku due to unforeseen circumstances, so we remained in this hotel. It was very clean, had everything we needed. Enjoyable stay. Watched a kabukicho just 8 minutes walk away. Traditional dance with English narration, very immersive.
JeorgeV
Semi Double Room - Non-Smoking
Stayed in Feb 2026
Solo traveler
11 review
10/10
Outstanding
Posted on Mar 31, 2026
perfect hotel feels like hom
Guest User
Semi Double Room - Non-Smoking
Stayed in Feb 2026
Traveling with friends
26 review
10/10
Outstanding
Posted on Mar 22, 2026
Nice room and location
Response from Property: Thank you very much for staying at Hotel Livemax Shinjuku Kabukicho and for sharing your kind review.We are delighted to hear that you were satisfied with both the room and our location. Receiving such positive feedback across all aspects of your stay is truly encouraging for our entire team.Your comments motivate us to continue maintaining high standards of cleanliness and service to ensure a comfortable experience for all our guests.We sincerely hope to have the pleasure of welcoming you again on your next visit to Tokyo.Kind regards,Hotel Livemax Shinjuku KabukichoStaff Team
Mr. IRFAN
Semi Double Room - Smoking
Stayed in Jan 2026
Business traveler
7 review
10/10
Outstanding
Posted on Feb 7, 2026
Very good place near 7/11 24hr
Response from Property: Thank you very much for your kind review.We are glad to hear that you found our location convenient, especially with the 24-hour 7‑Eleven nearby.We hope to welcome you again on your next visit.Kind regards,Hotel LiVEMAX Shinjuku Kabukicho
Guest User
Semi Double Room - Non-Smoking
Stayed in Feb 2026
Traveling with friends
7 review
7.5/10
Posted on Mar 4, 2026
very small the
Response from Property: Hello,Thank you for sharing your feedback.We are sorry to hear that the room size did not meet your expectations. Our hotel is located in a central area of Tokyo, and as is common in the city, our rooms are designed to be compact. However, we understand that this may feel uncomfortable depending on your travel needs.We truly appreciate your comments, as they help us provide clearer information to future guests and improve our service. Thank you again for taking the time to leave a review.Kind regards,Hotel LiVEMAX Shinjuku KabukichoFront Desk
brnhaze
Semi Double Room - Non-Smoking
Stayed in Feb 2026
Solo traveler
1 review
4.0/10
Posted on Mar 30, 2026
like many japan hotels. Place smells but has a air freshener spray bottle in room. Use it ! Building smells too. Although I selected to be away from an elevator, I was placed beside one. Very noisy all the time especially late night when traffic to and from elevator. Can hear persons across my room talking loud since they arrived back late night for a few or couple hours. Design of bathroom is horrible. You'll be opening the shower curtain just to grab shower products from the sink area as you cannot place anything on tub edge. Staff were rude switching to Japanese from English when checking in. Oddly light switches did not work at first when arrived but no further issues.
Jen Molbog Malinao
Semi Double Room - Non-Smoking
Stayed in Dec 2025
Family
3 review
10/10
Outstanding
Posted on Feb 26, 2026
Nice stay we enjoyed it.
Response from Property: Hello,Thank you very much for your kind review.We are delighted to hear that you enjoyed your stay with us.It would be our pleasure to welcome you again on your next visit.Kind regards,Hotel LiVEMAX Shinjuku Kabukicho
Anthony Bencic
Semi Double Room - Non-Smoking
Stayed in Jan 2026
Solo traveler
2 review
5.5/10
Posted on Feb 21, 2026
Arrived and room was covered in a thick layer of dust with a horrible smell coming from the bathroom and the bed was very uncomfortable. I would not recommend booking this hotel.
Response from Property: Hello,We sincerely apologize for the extremely unpleasant experience you had during your stay. We are very sorry to learn that the room was dusty, had an unpleasant odor coming from the bathroom, and that the bed did not provide you with a comfortable night’s rest. This is clearly not the standard of cleanliness or comfort we strive to provide.Your comments regarding the room condition and cleanliness are taken very seriously. We have shared your feedback with our housekeeping and maintenance teams for immediate review and corrective action to prevent this from happening again. A clean and comfortable room is fundamental, and we deeply regret that we failed to meet this expectation.We understand your disappointment and truly regret that your stay led you to feel unable to recommend our hotel. Thank you for taking the time to share your experience, as honest feedback is essential for us to improve our services.Kind regards,Hotel LiVEMAX Shinjuku Kabukicho
Guest User
Semi Double Room - Non-Smoking
Stayed in Jan 2026
Traveling with friends
5 review
7.0/10
Posted on Feb 19, 2026
The hotel's location is quite good, but the room facilities are just so-so. The room is not large and the hygiene is passable. However, the breakfast is really a letdown. The so-called breakfast is just a bento, which is even worse than the bento fast food at the 7-11 downstairs. The service of the front desk staff is average. I would like to remind everyone to be cautious when considering hotels recommended by Trip. Especially for those recommended by Trip or Ctrip, be extremely careful, as the quality is poor and it can ruin your trip. 酒店的位置很不错，但是，房间设施一般，房间不大，卫生还过得去。但是早餐实在是坑，所谓的早餐就是便当，还不及酒店楼下的7-11的便当快餐。front desk的人员服务一般。提醒各位对于Trip平台推荐的酒店，要慎重考虑，特别是Trip或携程的推荐，要慎之又慎，因为质量差，令你的旅行不愉快。
Response from Property: Thank you very much for taking the time to share your detailed feedback regarding your stay with us.We are pleased to hear that you found our location convenient. At the same time, we sincerely apologize that the room facilities, size, and overall comfort did not fully meet your expectations. While our rooms are designed to be compact, we understand that this may not suit every guest’s needs.Regarding cleanliness, we appreciate your honest comment and will continue to work closely with our housekeeping team to ensure higher and more consistent standards.We are especially sorry to learn of your disappointment with the breakfast. Our current breakfast offering is a bento-style meal, and we regret that it did not meet your expectations or compare favorably to nearby options. Your feedback has been shared internally and will be carefully reviewed as we consider future improvements to our breakfast service.We also apologize that the service provided by our front desk staff felt average during your stay. Providing courteous and attentive service is very important to us, and your comments will be used for further staff training and service enhancement.We are truly sorry that your experience led to frustration and concern regarding hotel recommendations. Your feedback is taken seriously, and we appreciate you sharing it, as it helps us identify areas where we must improve to provide a better experience for future guests.Thank you again for your honest review. We regret that we were unable to fully meet your expectations and appreciate your valuable insights.Kind regards,Hotel LiVEMAX Shinjuku Kabukicho