MIMARU Tokyo Shinjuku West Reviews

Response from Property: Thank you for your review! We’re glad to hear you found our 24-hour self-service laundry room convenient. We hope to welcome you again soon!Best Regards,Mimaru Tokyo Shinjuku WESTFront Desk

Response from Property: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our clean rooms, friendly service, and convenient location. We hope to welcome you again on your next visit!Best Regards,Mimaru Tokyo Shinjuku WESTFront Desk

Response from Property: Dear guest, Thank you for staying with us at MIMARU Tokyo Shinjuku West for the last part of your family’s trip. We’re so glad our apartment gave you plenty of space. As a new concept of hotel in Japan, our apartment hotels are a very good option to accommodate large groups or big families. Our hotel rooms are about 40 m2 or bigger, and equipped with a dining space and a kitchen so that you can relax as if you were at your second home.To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. Many restaurants and convenience stores are around our hotel. Shinjuku is a very convenient place. From Shinjuku, you can easily take a bus or train to Lake Kawaguchi, Hakone, and Kamakura. Your kind words about our staff mean a lot to us, and we’re delighted you had a comfortable and memorable stay. We look forward to welcoming you again on your next visit to Tokyo!The front desk-H

Response from Property: Dear guest, thank you for staying with us at MIMARU Tokyo Shinjuku West for the last part of your family’s trip. We’re so glad our apartment gave you plenty of space. As a new concept of hotel in Japan, our apartment hotels are a very good option to accommodate large groups or big families. Our hotel rooms are about 40 m2 or bigger, and equipped with a dining space and a kitchen so that you can relax as if you were at your second home.To provide guests with a quiet environment, the hotel is located a 10-minute walk from the train station. Many restaurants and convenience stores are around our hotel. Shinjuku is a very convenient place. From Shinjuku, you can easily take a bus or train to Lake Kawaguchi, Hakone, and Kamakura. Your kind words about our staff mean a lot to us, and we’re delighted you had a comfortable and memorable stay. We look forward to welcoming you again on your next visit to Tokyo!The front desk-H

Response from Property: Dear Valued Customer,Greetings from Mimaru Tokyo Shinjuku West.Thank you again for your valuable feedback. Your comments mean a lot to us and help us improve our services for the future.We hope you had a wonderful time in Shinjuku during your trip to Tokyo.We look forward to welcoming you again and providing you with an even more comfortable stay in the future.Mimaru Tokyo Shinjuku WestFront Desk Team

Response from Property: Dear Guest, Thank you very much for staying at MIMARU Tokyo Shinjuku West, and for your kind review. As you experienced, our hotel is apartment-style, offering spacious rooms where you can relax comfortably. We also provide a full range of furniture and amenities to make your stay as convenient as possible—just like being at home. We’re truly happy to hear that you enjoyed your time with us. We hope to welcome you again soon, whether here in Shinjuku or at one of our MIMARU locations throughout Japan. Best regards, The Front Desk – Sh

Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We're glad to hear you found the location convenient and appreciated the nearby amenities. We’re sorry to hear about the issue you experienced with the washing machine and the delay in communication at the reception. Your experience is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. We will address this with our team to ensure better support and clearer follow-up in the future. We truly value your feedback and hope to have the opportunity to serve you better Thank you. Best regards, The Front Desk –I.Y.

Response from Property: Dear carjuuuuaround,Greetings from Mimaru Tokyo Shinjuku West.Thank you very much for sharing your feedback.We are sorry to hear that you felt amenities were limited and that the hotel felt far from the station.As part of our eco-friendly initiative, we provide simple amenities upon request, and our staff normally confirms guests’ needs at check-in. Pajamas and drink amenities are available 24 hours a day at the amenity corner next to the front desk. If you arrive late, please feel free to visit the front desk at any time to request complimentary amenities.Regarding our location, the hotel is approximately 800 meters from Shinjuku Station, which is about a 10-minute walk. We understand that this may feel far for some guests and appreciate your honest comment.Thank you again for your valuable feedback. We hope to have another opportunity to welcome you and provide a more comfortable stay in the future.Mimaru Tokyo Shinjuku WestFront Desk Team

Response from Property: Thank you very much for leaving a 5 star review after your stay in MIMARU Tokyo Shinjuku WEST!We are close to lots of local restaurants and just a short walk from 10 to 13 minutes to Shinjuku station, one of the biggest stations in Tokyo which can leads you to most of the attractive places in the city. We hope that during your stay, you have been able to experience the local spots around the hotel.We hope to see you again on your next trip to Japan!Best regards,Front Desk Team

Response from Property: Dear Guest, thank you so much for choosing MIMARU Tokyo Shinjuku West during your latest trip to Japan, and for taking time to leave us a review. We would like to thank you for your comments about the reservation changing policy. Due to system restrictions, we are unable to modify reservations not made through our official website. We apologize for any inconvenience caused.Again, thank you so much for staying with us, and we look forward to welcoming you again soon! Best regards, Front Desk Team-H

Response from Property: Thank you very much for leaving us a nice review after your stay in MIMARU Tokyo Shinjuku WEST!We are very happy to hear that you have satisfied with the stay, and that the location of the hotel was convenient to you.We are close to lots of local restaurants and just a short walk to Shinjuku station, one of the biggest stations in Tokyo which can leads you to most of the attractive places in the city. We hope that during your stay, you have been able to experience the local spots around the hotel.We hope to see you again on your next trip to Japan!Best regards,Front Desk Team

Response from Property: Thank you very much for leaving a wonderful review after your stay in MIMARU Tokyo Shinjuku WEST!We are very happy to hear that you have satisfied with the stay, and that the location of the hotel was convenient to you.We are close to lots of local restaurants and just a short walk to Shinjuku station, one of the biggest stations in Tokyo which can leads you to most of the attractive places in the city. We hope that during your stay, you have been able to experience the local spots around the hotel.We hope to see you again on your next trip to Japan!Best regards,Front Desk Team - Hannie

Response from Property: Dear Guest, thank you so much for choosing MIMARU Tokyo Shinjuku West during your latest trip to Japan, We're glad to hear that the family room was comfortable for your stay and that the kitchen suited your needs. It's great that you enjoyed the local food options and found our location convenient for exploring Shinjuku. We're also happy to know that our team was able to assist you and that check-in and check-out went smoothly. We truly appreciate your feedback and hope to welcome you and your family back again soon! Best regards, Front Desk Team-I

Response from Property: Dear Guest, Thank you for choosing MIMARU Tokyo Shinjuku West for your stay in Tokyo, and for taking the time to leave us a review. MIMARU Tokyo Shinjuku West Hotel is an apartment-style hotel for families, and it is equipped with convenient facilities such as a laundry room. Daily cleaning is provided, with bed-making and kitchen cleaning done on separate days to ensure thorough service.This property is located 10 minutes away from Shinjuku station, so we are near famous sightseeing spots, restaurants, and other tourist attractions. Again, thank you so much for choosing us, and we look forward to welcoming you again soon.Best Regards,Front Desk Team- H