To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.1
Amenities7.1
Service7.8
Cleanliness7.7
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All reviews(41)
Positive reviews(36)
Reviews with photos/video(10)
Easy to get around(8)
Clean and tidy(7)
Near shopping area(5)
Convenient for shopping(5)
Negative reviews(5)
Joyce Ng
Double Room
Stayed in Sep 2025
Traveling with friends
2 review
9.0/10
Great
Posted on Oct 25, 2025
My 1st time travelling to Tokyo, shin Okubo.
The only setback of Tokyo Plaza Hotel is, a flight of staircase to the reception. Travellers with luggages face difficulty going up and down. Worse still, there is no concierge to assist..
Patrick_TH
Twin Room B
Stayed in Mar 2025
Traveling with friends
43 review
10/10
Outstanding
Posted on May 2, 2025
The hotel is near the train station. Nearby the hotel there are many good restaurants. The room has enough space for my group of 3 people. Good price and good location.
Kyn_pooh
Twin Room B
Stayed in Oct 2024
Traveling with friends
17 review
9.5/10
Amazing
Posted on Nov 18, 2024
Friendly and helpful staff, location near train station and many shop.
Poomsiri P.
Single Room
Stayed in Nov 2023
Solo traveler
11 review
7.0/10
Posted on Jan 18, 2024
Close to the Shinjuku but when I arrived at the hotel on 28 Dec 23 They ask to make me pay 500Yen more to check-in if i want to check in right now(around 17:00)i need to pay 500 Yen if i dont i need to check in 10pm its ok to pay more but in my booking it didnt tell me that i need to pay extra but i can check-in from 15:00 28 Dec.
Guest User
Twin Room C
Stayed in Oct 2023
Family
2 review
8.0/10
Very Good
Posted on Nov 20, 2023
Convenient location just 3 min walk to train station
286045****
Double Room
Stayed in Jun 2025
Other
3 review
8.0/10
Very Good
Posted on Jul 30, 2025
It's a good hotel at a reasonable price. There's a convenience store nearby, and the room was clean. It's also close to the station, making it convenient for many places. I'd definitely stay here again next time I visit Japan.
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Maturin
Double Room
Stayed in Jun 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Jul 7, 2025
Everything is okay. The room is clean. It's easy to get around. It's next to JR Shin-Okubu Station.
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Guest User
Double Room
Stayed in May 2025
Solo traveler
8 review
2.0/10
Posted on Jun 23, 2025
Extremely poor
The hotel lobby is on the second floor
You have to climb the stairs and there is no elevator
The hotel room is not clean
The toilet still has the hair of the previous guest
In addition, the water power of the shower head is seriously insufficient
It shares the same outlet with the wash basin
The cold and hot water adjustment is very painful
The water power itself is insufficient
The hot water output is unstable and it is completely impossible to take a shower
See the picture and feel it for yourself
I really want to ask for a refund
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Anonymous User
Twin Room B
Stayed in Mar 2025
Family
1 review
8.5/10
Very Good
Posted on Jun 26, 2025
The hotel is conveniently located near JR Okubo, about 2 minutes' walk away. There is a business supermarket downstairs, and the surrounding restaurants mainly serve Korean food.
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wong amy
Twin Room C
Stayed in Mar 2025
Family
2 review
8.5/10
Very Good
Posted on Apr 24, 2025
The hotel is in a good location, about a 3-minute walk from the station. There are many restaurants downstairs in the hotel, as well as local affordable supermarkets and drugstores. Very convenient.
The only downside is that you have to walk up the stairs to get to the lobby, which makes it a bit uneven to carry your luggage up and down. The room is quite small, so there is not much space for 3 people. Also, there is no bottled water provided in the room.
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Guest User
Twin Room B
Stayed in Apr 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on May 16, 2025
GH It's good. There are 3 major convenience stores nearby, and although it's near the station, there's almost no noise. Check-in was done by someone who spoke Korean, so it took 30 seconds. The room was cleaned quickly and cleanly. Next time I come to Japan, I'll definitely book it if there's a seat.
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Anonymous User
Single Room
Stayed in Oct 2024
Solo traveler
2 review
8.0/10
Very Good
Posted on Nov 4, 2024
I think the biggest obstacle is that you have to climb stairs from the ground floor to the second floor. The facilities are not extremely clean, but they are not unpleasant, and the location is really good.
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Anonymous User
Single Room
Stayed in Jan 2025
Business traveler
8 review
9.5/10
Amazing
Posted on Feb 19, 2025
I used this as a preliminary step for job hunting.
The surrounding area is noisy with foreign tourists,
but there are many 24-hour restaurants and convenience stores,
and it's only a 3-minute walk from Shin-Okubo Station,
so I think it's in a great location.
The room was clean and easy to use.
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1351294****
Twin Room C
Stayed in Jan 2025
Family
1 review
10/10
Outstanding
Posted on Feb 14, 2025
It's pretty good. Check-in is only available after 3 o'clock, but we checked in at 2:30. The hotel is surrounded by Shin-Okubo subway station, which is very convenient. It is also very convenient for eating and shopping.
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Guest User
VIP Double Room
Stayed in Jan 2025
Solo traveler
1 review
5.0/10
Posted on Feb 15, 2025
The location is good, close to the station, but the facilities are old and I wish they would at least change the toilet seat to a heated one. I felt that the cleaning was thorough.