3 Chome-14-21 Shibaura, Minato Ward, Tokyo, 108-0023, JapanView hotel details
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Guest Reviews of Sotetsu Fresa Inn Tokyo Tamachi
9.0/10
Great
468 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.8
Service8.9
Cleanliness9.2
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All reviews(468)
Positive reviews(453)
Reviews with photos/video(98)
Easy to get around(59)
Convenient for shopping(41)
Small room size(40)
Perfect for business trips(17)
Nice toiletries(17)
Close to airport(9)
Tasty food(7)
Luggage delivery service(5)
Negative reviews(15)
mortaloveangel
Standard Annex Double Room
Stayed in Jul 2026
Solo traveler
12 reviews
8.0/10
Very good
Posted on Aug 10, 2026
The room looks clean until I found a stain on the carpet. Breakfast is very simple, it’s not as nice as it seem. Options are bare minimum with just 2 simple side dishes, rice, soup, and salad. Location is quite far from the station, but very convenient to reach the JR station. Service is top notch! The staffs are great, friendly and helpful.
Response from Property: Thank you very much for staying with us. We are very pleased to hear your kind words about the cleanliness of the room and the service provided by our staff. At the same time, we sincerely apologize that the stain on the carpet and the breakfast did not meet your expectations. We will take your comments seriously and continue working to improve. We hope to have the opportunity to welcome you again and provide you with an even more comfortable stay.Sotetsu Fresa Inn Tokyo Tamachi Front desk.
Mussie Mun
Standard Double Room(Smoking)
Stayed in Jul 2026
Couple
6 reviews
10/10
Outstanding
Posted on Aug 12, 2026
Every time I visit Tokyo, I always choose to stay at Sotetsu Tamachi. The location is very convenient, with the train station nearby and plenty of useful facilities around the area.
(Self-Laundry, coffee shops, konbini, etc.)
I usually book a room in the Annex Building. Although there are no staff at the reception counter, I actually enjoy the self-service concept, it makes the place feel more like coming back to my own little home in Tokyo. The complimentary amenities available at the counter are very well stocked, so I rarely need to buy extra toiletries during my trips to Japan.
I especially love their cleansing oil! The individual packets are super convenient, gentle on the skin, and remove makeup really well. Whether I visit in spring, summer, or autumn, it always leaves my skin feeling clean and comfortable.
During this summer trip, they even provided cooling face towels late at night, while during my spring & fall visit, they had face masks available.
Another thing I really appreciate is the drinking water. This is one of the very few hotels where I feel completely comfortable drinking tap water, as there is no unpleasant taste or smell.
Overall, this is the hotel I feel most comfortable and at ease staying at in Tokyo. Every time I return, it genuinely feels like coming home.
Response from Property: Thank you very much for your continued patronage and for taking the time out of your busy schedule to share such heartwarming feedback.We are truly honored that you consistently choose Sotetsu Fresa Inn Tokyo-Tamachi whenever you visit Tokyo. It brings us great joy to know that our location, the surrounding area, and the comfort of our annex building have contributed to a convenient and enjoyable stay for you.We are especially delighted to hear that our self-service style creates a feeling of returning to a "home away from home" in Tokyo. Creating a space where guests can relax and feel comfortable is our top priority, so your kind words serve as a tremendous source of encouragement for our entire team.Thank you as well for your kind comments regarding our complimentary amenities. We are very pleased that you were satisfied with the usability and convenience of our cleansing oil. It is also an honor to hear that our seasonal amenities—such as cooling face towels and face masks—added to your comfort during your stay.We also sincerely appreciate your comments regarding the drinking water provided. Knowing that you felt comfortable and at ease during your stay brings us the greatest happiness.We are deeply moved by your remark that you felt as though you were "coming home." We thank you sincerely for your loyalty and pledge to continue our efforts to provide a warm, comfortable environment every time you visit.We look forward to welcoming you back whenever you return to Tokyo.Sotetsu Fresa Inn Tokyo-Tamachi Front Desk Team
Anonymous User
Annex Building Connecting Room
Stayed in Jun 2026
Family
13 reviews
9.5/10
Amazing
Posted on Jul 25, 2026
We forwarded our luggages to Sotetsu Fresa Inn Tamachi 2 days ahead of our arrival. Hotel stored our luggages securely for our check-in. Hotel locates 3 mins walk from JR Tamachi and Subway Mita station. Very convenient to take either train. Asakusa line also runs all the way to Haneda airport without changing trains.
Bedroom is large enough to wide open our luggage. These luggages can also be kept under the beds for space management.
Breakfast is buffet style with variety of hot and cold dishes. Not a lot but worth the spending.
Check-in and check-out are super fast with automatic booths.
Amenities are provided at the reception.
Yefengmiwenqilaixiangziyou
Annex Deluxe Double Room
Stayed in May 2026
Traveling with friends
12 reviews
9.5/10
Amazing
Posted on Jun 23, 2026
This feels like a typical Japanese home, and it's super close to the Kamo River. If you want to experience what it's like to live in a Japanese rental, I highly recommend it. It has a kitchen where you can cook, and the surrounding area has a strong local vibe. In the mornings, you can hear bicycles and residents greeting each other on the street – it's a very immersive experience.
On the downside, the room uses a key code lock. However, the hotel sent the code after we had already arrived in Japan, and since we didn't have a laptop or email access, we couldn't see it. This led to us having to call customer service late at night to get the code. (There were no staff members at the guesthouse itself.) I suggest including the key code directly on the Ctrip order next time. Thanks.
Original textTranslated by Google
Response from Property: Thank you very much for choosing Sotetsu Fresa Inn Tokyo Tamachi from among the many hotels available. We are delighted to receive your kind words of praise. Our hotel is conveniently located just a 5-minute walk from the station. As you mentioned, there are many shops and restaurants in the surrounding area, which is very popular with our guests. We will continue to strive to improve our services to ensure even greater customer satisfaction. We look forward to welcoming you back again.
Guest User
Standard Annex Double Room
Stayed in Jun 2026
Solo traveler
1 reviews
10/10
Outstanding
Posted on Jul 14, 2026
Best hotel excellent service
Good check in out
Recommend
Quiet
Response from Property: この度は相鉄フレッサイン東京田町にご宿泊いただき誠にありがとうございました。施設の使い勝手についてご満足いただけたようで、大変嬉しく存じます。今後もより快適にお過ごしいただけるよう努めてまいります。またのお越しを心よりお待ちしております。相鉄フレッサイン東京田町フロント
Ojhdt
Standard Annex Double Room
Stayed in Mar 2026
Solo traveler
1 reviews
10/10
Outstanding
Posted on Apr 28, 2026
Fully self-service check-in/check-out, no problem even if you don't speak Japanese. The hotel staff are professional and enthusiastic. The hotel is well-equipped with facilities such as a bathtub, air purifier, extra hangers, and a hairdryer. The hotel also offers a Chinese buffet breakfast.
Original textTranslated by Google
Response from Property: Thank you very much for your kind review.We are pleased to hear that you found our self-service check-in and check-out convenient, and that you were satisfied with our staff and room facilities. We are also glad you enjoyed the Chinese-style breakfast buffet.We appreciate your feedback and look forward to welcoming you again.
Jiangzuochuzi
Standard Annex Double Room
Stayed in Feb 2026
Business traveler
32 reviews
9.5/10
Amazing
Posted on Mar 23, 2026
The service was excellent. I accidentally left my room card in the room twice, and each time I was greeted warmly. Breakfast was at the Chinese restaurant next to the hotel. They had congee and soup, which were very comforting. It truly felt like congee on a foreign morning warmed my heart more than fine wine late at night.
Original textTranslated by Google
Response from Property: Thank you so much for staying at Hotel Sotetsu Fresa, Tamachi, Tokyo. We sincerely appreciate your valuable feedback. We will use your feedback to improve our future services. We strive to provide a comfortable and safe stay for our guests every day, aiming to become a beloved hotel. Your praise is a great comfort and motivates us to continue improving. We will continue to work hard to ensure an even more enjoyable stay for our guests, and we sincerely hope you will choose to stay with us again next time. Thank you. Hotel Sotetsu Fresa, Tamachi, Tokyo Front Desk
Anonymous User
Standard Annex Double Room
Stayed in Jan 2026
Family
26 reviews
8.5/10
Very good
Posted on Feb 25, 2026
Great location. Only 5 minutes walk to Tamachi station. There are a lot of restaurants nearby.This is my second time to stay here.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Tokyo-Tamachi. We also appreciate your valuable feedback.Our hotel is conveniently located just a five-minute walk from the station, and as you mentioned, there are plenty of convenience stores and restaurants nearby, making our location highly rated by many of our guests.In addition, all of our staff will do their best to provide you with a comfortable space and ensure you have a meaningful stay, so we hope you will visit us again. We look forward to seeing you again.Front Desk
Anonymous User
Standard Annex Double Room
Stayed in Jul 2026
Business traveler
1 reviews
9.0/10
Great
Posted on Aug 31, 2026
The hotel is located close to the train station & there are many bus stops too especially to go the rainbow bridge side . The hotel staff is very helpful to explain check-in steps required. They also fulfilled my higher floor request . Thumbs up
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Tokyo Tamachi. We would also like to express our sincere gratitude for your valuable feedback.Our hotel is conveniently located about a 5-minute walk from the station. As you mentioned, the surrounding area is well-equipped with convenience stores and restaurants, and we have received positive feedback from many guests regarding our location.Furthermore, all of our staff members always keep our management philosophy—“Best Smiles For You”—in mind when interacting with guests. We would be delighted if our staff’s service helped make your stay a comfortable one.Our entire staff is committed to providing a comfortable environment and ensuring you have a meaningful stay. We sincerely hope you will choose to stay with us again in the future. We look forward to welcoming you once more.Thank you very much.Sotetsu Fresa Inn Tokyo Tamachi, Front Desk
Guest User
Annex Building Connecting Room
Stayed in Jan 2026
Family
5 reviews
9.2/10
Great
Posted on Mar 24, 2026
Facilities: It's a chain hotel, so there aren't many facilities.
Hygiene: Very clean, but you need to inform them in advance if you want your room cleaned.
Environment: The room was small, but it was a connecting room, which was quite convenient.
Service: You can pretty much self-checkout, so there's not much disturbance.
Getting around is very convenient, as it's at a major subway interchange, and the Airport Express train goes straight there without transfers. Just ask at the airport subway station, and the staff will tell you the fastest train to take. Once you exit the subway, it's about a 10-minute walk with luggage to the hotel.
Original textTranslated by Google
Response from Property: Thank you so much for staying at Hotel Sotetsu Fresa, Tamachi, Tokyo. We sincerely appreciate your valuable feedback. We will use your feedback to improve our future services. We strive to provide a comfortable and safe stay for our guests every day, aiming to become a beloved hotel. Your praise is a great comfort and motivates us to continue improving. We will continue to work hard to ensure an even more enjoyable stay for our guests, and we sincerely hope you will choose to stay with us again next time. Thank you. Hotel Sotetsu Fresa, Tamachi, Tokyo Front Desk
Guest User
Standard Annex Double Room
Stayed in Jul 2026
Solo traveler
6 reviews
9.0/10
Great
Posted on Aug 20, 2026
The hotel staff were attentive and friendly, and they offered Chinese-speaking service. I've booked here multiple times; it's great value for money, convenient for getting around, and very clean. Highly recommended! The rooms and facilities are exactly as described on Trip.com!
Original textTranslated by Google
Response from Property: Thank you so much for choosing to stay at Sotetsu Fresha Inn Tokyo Tamachi. We are honored to know that you were satisfied with the service of our staff, as well as the hotel's price, location, and cleanliness. We also appreciate your warm feedback and encouragement. We will continue to strive to provide every guest with an even more comfortable and reassuring stay. If you ever visit Tamachi again, we sincerely hope you will choose to stay at our hotel once more. We look forward to seeing you again! Sotetsu Fresha Inn Tokyo Tamachi Front Desk
Guest User
Annex Building Connecting Room
Stayed in Jul 2026
Family
4 reviews
10/10
Outstanding
Posted on Aug 10, 2026
This was the best hotel we stayed at during our Tokyo trip. It's super close to Tamachi Station on the Yamanote Line, just a 10-minute ride to Ueno and 20 minutes to Shibuya. The room wasn't huge, but there was enough space to move around comfortably. On the first floor, they have a laundry room, smoking room, and ice machine, which was very convenient. There are supermarkets and all sorts of restaurants nearby; it seems to be an area where many office workers gather, so prices are reasonable. The front desk staff spoke decent English, and both check-in and check-out were quick. Luggage storage is a self-service rack with a combination lock. Compared to hotels in Shinjuku and Ueno, the value for money here is excellent, and it has all the amenities you need with affordable prices in the area. Highly recommend staying here for your Tokyo visit!
Original textTranslated by Google
Response from Property: Thank you so much for your stay. We are delighted by your praise of the hotel's location, facilities, and surrounding environment. We are especially pleased to hear that your check-in and check-out went smoothly. We will continue to strive to make your stay even more comfortable and reassuring. Please do visit us again if you have the chance to stay in Tokyo again. Sotetsu Fressane Tokyo Tamachi Counter
Guest User
Comfort Twin
Stayed in Dec 2025
Traveling with friends
13 reviews
10/10
Outstanding
Posted on Feb 3, 2026
Facilities: The hotel facilities seem very new.
Hygiene: The room is cleaned thoroughly every day.
Environment: It's very quiet around here and less than 800 meters from the subway station.
Service: Both the staff and the cleaning ladies are very helpful.
Original textTranslated by Google
Response from Property: Thank you so much for staying at Hotel Sotetsu Fresa, Tamachi, Tokyo. We also appreciate your valuable feedback. Our hotel is committed to providing a safe and comfortable stay and strives to be a favorite among our guests. We sincerely invite you to visit us again if you have the opportunity. Thank you for your continued support.
Guest User
Standard Annex Double Room
Stayed in Jun 2026
Traveling with friends
4 reviews
10/10
Outstanding
Posted on Aug 10, 2026
They call it an annex, but it's actually a newly renovated building right next to the main hotel building! It was much better than I expected. The room isn't huge, but you can just about open two 24-inch suitcases. On the ground floor, you can pick up tons of amenities: makeup remover, face wash, lotion, disposable towels, razors (the kind with shaving cream foam), bath salts, sunscreen, cooling patches, toothbrushes, toothpaste, combs, and so much more. The hotel doesn't provide bottled water, saying the tap water is purified and drinkable. There's a kettle and a fridge in the room, so you can boil it and then chill it, though the water in this area doesn't taste great – you'll just have to bear with it. There are plenty of convenience stores nearby, so shopping is easy. It's a bit of a walk to the subway, about ten minutes.
Original textTranslated by Google
Response from Property: 非常感謝您此次下榻本酒店。對於別館的設施、洗漱用品及周邊便利性等方面,您給予了詳細的評價,我們深感欣喜。感謝您對客房面積的理解與配合。此外,包括關於自來水和飲品的意見在內,我們都會認真採納,作為今後改進的參考。今後,我們將繼續致力於提升館內設施和服務質量,力求讓您享受更加舒適的住宿體驗。衷心期待您的再次光臨。相鐵弗雷薩酒店東京田町前台
Levin Siow
Standard Annex Double Room
Stayed in Jun 2026
Couple
3 reviews
10/10
Outstanding
Posted on Aug 4, 2026
I have been staying here all the time whenever traveling to Tokyo. Strategic location with many convenience stores and drugstore nearby, good amenities, good facilities such as self service cloak room and fast elevator etc, helpful service staff, peaceful neighborhood.
Response from Property: この度は相鉄フレッサイン東京田町にご宿泊いただき誠にありがとうございました。また、貴重なご意見を賜りまして重ねて御礼申し上げます。当館は駅から徒歩5分程とアクセスに便利で、それ故お客様のおっしゃる通り近隣にはコンビニエンスストアをはじめ飲食店なども充実しており、立地におきまして多くのお客様よりご好評をいただいております。また、私共全てのスタッフは、当館の経営理念であります「Best Smiles For You 最高の笑顔をあなたに」を常に意識してお客様に接しておりますので、スタッフの対応により、お客様が心地良くお過ごしになられたのであれば幸甚に存じます。お客様に快適な空間をご提供して、お客様に有意義なご滞在となりますことを、切に願ってスタッフ一同努めて参りますので、またの機会にご利用いただけましたら幸甚に存じます。心よりお待ち申し上げております。ありがとうございました。相鉄フレッサイン東京田町フロント