HOTEL MYSTAYS Premier Hamamatsucho Reviews

Response from Property: Thank you so much for staying at MYSTAYS PREMIER Hamamatsucho Hotel. We also appreciate taking the time to share your review. Your room was a Comfortable King Room. This room type, measuring 28.5 square meters, is our only Japanese-Western style room and our most popular room type. The spacious and comfortable 180cm wide king bed is perfect for a single person or two. For guests booking three or more or with an extra bed, we offer a sofa bed that can be converted into a bed. Tokyo Tower is approximately a 15-minute walk from the hotel. While there are buses from Hamamatsucho Station, the service is infrequent, running approximately once an hour. Therefore, we recommend walking or taking a taxi. We have provided a Tokyo Tower transportation map so even guests unfamiliar with the area can easily navigate. This guide not only provides directions to Tokyo Tower but also highlights excellent spots for taking photos of the tower, which we hope you will make the most of during your stay. Our room renovation project, which began in May of this year, is now complete. In addition to our newly renovated guest rooms, we look forward to welcoming you with warm hospitality and ensuring your satisfaction both materially and spiritually. Thank you for your stay. We hope you will consider staying at MYSTAYS PREMIER Hamamatsucho again on your next visit to Japan or Tokyo. All our staff look forward to your next visit. MYSTAYS PREMIER Hamamatsucho Front Desk Staff *To avoid any misunderstanding for potential guests, we would like to clarify the following information: ●About Coffee A coffee machine is available in the lobby of MYSTAYS Hamamatsucho Hotel, open 24 hours a day. MYSTAYS PREMIER Hamamatsucho Hotel does not have a coffee machine in the lobby. It is only available for guests enjoying breakfast. All guest rooms are equipped with coffee machines.

Response from Property: Dear Guest, Thank you very much for staying at HOTEL MYSTAYS PREMIER Hamamatsucho. We also appreciate you taking the time to share your review of your stay. We are relieved to hear that our room rate was good value for money. The Hamamatsucho area where our hotel is located is a business district, so there is a lot of traffic during the day, but as the sun sets, the crowds thin out and silence descends at night. Our hotel is also not located on a main street, and is just a five-minute walk from the nearest station, Hamamatsucho, so you are neither too close nor too far from the station, meaning you will have little to no noise issues during your stay. We are very pleased to hear that you found the stay "overall comfortable." All of our staff will continue to work hard to ensure that we are a hotel of your choice, so we appreciate your continued patronage. We look forward to welcoming you back. Sincerely yours, Hotel Mystays Premier Hamamatsucho From the Front Desk Staff

Response from Property: Thank you very much for choosing HOTEL MYSTAYS PREMIER Hamamatsucho and for sharing your wonderful feedback. We are truly delighted to hear that your stay with us was both fun and memorable. Your kind words regarding our staff and services are greatly appreciated, and we will be sure to share your comments with the entire team. We’re also glad to know that you found our location convenient, with easy access to train stations and nearby convenience stores. It was a pleasure having you as our guest, and we sincerely look forward to welcoming you back again in the future. HOTEL MYSTAYS PREMIER Hamamatsucho Front Desk

Response from Property: Thank you very much for choosing HOTEL MYSTAYS PREMIER Hamamatsucho and for sharing your wonderful feedback. We are truly delighted to hear that your stay with us was both fun and memorable. Your kind words regarding our staff and services are greatly appreciated, and we will be sure to share your comments with the entire team. We’re also glad to know that you found our location convenient, with easy access to train stations and nearby convenience stores. It was a pleasure having you as our guest, and we sincerely look forward to welcoming you back again in the future. HOTEL MYSTAYS PREMIER Hamamatsucho Front Desk

Response from Property: 感謝您入住濱松町MYSTAYS PREMIER酒店。我們非常感謝您百忙之中抽出時間撰寫評論。感謝您的惠顧。 酒店周邊有很多很棒的餐廳。附近的青山餃子坊是一家中餐館，深受附近公司商務人士的喜愛，是午餐的好去處。我們還製作了一份餐廳推薦地圖，列出了我們員工推薦並高度評價的餐廳。我們為每個類別都製作了二維碼，方便使用谷歌地圖的客人輕鬆找到餐廳。希望您在入住期間能充分利用這份地圖。 我們酒店位於濱松町/大門地區，這裡是距離東京塔最近的車站。雖然車站有巴士，但班次有限，大約每小時一班。因此，我們建議您步行或乘坐出租車前往。我們還製作了一份東京塔交通地圖，方便首次遊覽東京塔或不熟悉該地區的客人，希望對您有所幫助。 希望您在東京和我們酒店的住宿體驗愉快。我們已完成翻新，除了全新的客房外，我們將繼續秉承一貫的熱情好客之道，竭誠為您服務，力求在有形和無形層面都讓您更加滿意。 我們誠摯邀請您下次到訪東京濱松町地區時再次光臨濱松町MYSTAYS PREMIER酒店。全體員工期待您的再次光臨。 濱松町MYSTAYS PREMIER酒店 前台全體員工敬上

Response from Property: Dear Guest, Thank you for staying at HOTEL MYSTAYS PREMIER Hamamatsucho. We also appreciate you taking the time to share your feedback despite your busy schedule. We are delighted to have had the opportunity to welcome you as our guest. We offer free luggage storage before check-in time. We also offer free collection after check-out, provided you pick up your luggage on the same day. Please leave your unwanted items with us and enjoy sightseeing and shopping to the fullest. We offer free storage beyond the check-in date for guests who have a reservation for their next stay. However, if you do not have a reservation, a fee will apply. Please feel free to ask our front desk staff for assistance. We are pleased to hear that our staff was able to assist you. With the exception of valuables, we generally do not contact guests regarding lost items unless they inquire about them. If you think you may have left something in your room or would like us to search for it, please do not hesitate to ask our front desk staff. We will do our best to accommodate your request. The comments you post will not only serve as a reference for our future operations, but also serve as a valuable resource for those considering staying with us. We welcome both warm and critical feedback, short and long. We look forward to hearing from you. Finally, thank you very much for your recent stay. All of our staff look forward to welcoming you back. We hope you continue to enjoy your trip to Tokyo and create wonderful memories! Sincerely, HOTEL MYSTAYS PREMIER Hamamatsucho From the Front Desk Staff

Response from Property: 非常感謝您入住濱松町Mystays Premier酒店。感謝您百忙之中抽出時間撰寫評論。 得知您覺得我們的房價不夠實惠，我們深感抱歉。我們會認真考慮您的寶貴意見，並在未來改進服務。 我們所有客房面積均為28.5平方米，與東京同級別的酒店相比，空間相當寬敞。此外，雖然靠近車站的酒店可能會比較吵鬧，但我們酒店並非位於主幹道上，距離車站也衹有大約5分鐘步行路程，因此我們相信噪音問題不會對您造成困擾。 我們全體員工將繼續努力，確保您始終擁有滿意的入住體驗。 最後，再次感謝您選擇入住我們酒店。 濱松町Mystays Premier酒店 前台敬上

Response from Property: Thank you very much for choosing HOTEL MYSTAYS PREMIER Hamamatsucho and for sharing your thoughtful feedback.We’re delighted to hear that you found the room spacious and the bed comfortable. It’s also wonderful to know that our staff left a positive impression through their helpfulness. We're glad we could assist with your package and that the door message was helpful for you.Your kind words mean a lot to us, and we’ll be sure to share your comments with the team. We hope to welcome you back again soon for another pleasant stay in Tokyo.HOTEL MYSTAYS PREMIER HamamatsuchoFront Desk

Response from Property: 非常感謝您入住 MYSTAYS PREMIER 濱松町酒店。我們很榮幸您能成為我們的客人。 酒店交通便利，可輕鬆前往成田機場和羽田機場。羽田機場距離酒店特別近，乘坐單軌列車約 20 分鐘即可到達。許多客人選擇我們酒店作為他們在東京的首站或返程的最後一站。 聽到您説這是您在東京最喜歡的酒店，我們深感榮幸。我們目前正在翻新客房樓層。全體員工將竭誠為您服務，確保賓客對新設施和新舒適體驗感到滿意。感謝您一直以來的惠顧。 非常感謝您的好評。期待您的下次光臨。 MYSTAYS PREMIER 濱松町酒店 前台工作人員

Response from Property: 非常感謝您選擇入住MYSTAYS濱松町精品酒店，並抽出寶貴時間分享您的入住體驗。 得知您對酒店的清潔、洗漱用品以及工作人員的服務感到滿意，我們深感欣慰。酒店有會説英文和中文的工作人員，可以為來自世界各地的賓客提供更加便利的服務。正如您提到的，客房內提供DHC洗面奶、爽膚水、乳液和卸粧油等洗漱用品，深受許多客人的喜愛。 關於地理位置，酒店距離地鐵大門站（B4出口）和JR濱松町站（北口）均在步行約6分鐘範圍內。我們理解，對於每天行程緊湊、需要長時間步行的客人來説，這可能會帶來一些不便，還請您諒解。 我們真誠期待您的再次光臨，並希望在您下次的東京之行中，繼續為您留下美好的回憶。 MYSTAYS濱松町精品酒店 前台

Response from Property: Thank you very much for staying at HOTEL MYSTAYS PREMIER Hamamatsucho and for sharing your experience. We are delighted to hear that you found the room spacious for three guests and that the air conditioning kept you comfortable even during the hot 34°C weather. We’re also pleased that you enjoyed the convenience of the nearby shops and eateries, including the standing donburi bar you mentioned. We look forward to welcoming you back on your next visit to Tokyo. Front Desk HOTEL MYSTAYS PREMIER Hamamatsucho

Response from Property: Thank you for choosing to stay at HOTEL MYSTAYS PREMIER Hamamatsucho, and for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay, particularly with the bathtub and toilet. This is certainly not the experience we want our guests to have, and we will immediately investigate these matters to ensure they are addressed and improved. Your comfort and satisfaction are extremely important to us, and we will prioritize these issues for maintenance. Regarding the hotel sign, we understand that it might be difficult to spot at night. We will look into ways to make it more visible for our guests arriving during the evening. We truly appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back in the future, and we will do our best to ensure a more comfortable and enjoyable stay. HOTEL MYSTAYS PREMIER Hamamatsucho Front Desk

Response from Property: Dear Guest, Thank you for staying at HOTEL MYSTAYS PREMIER Hamamatsucho. We would also like to thank you for taking the time to post your review of your stay. We can store your luggage before check-in time and after check-out, so you can enjoy shopping and sightseeing with a light heart. If you would like to do so, please feel free to ask the front desk staff. Our hotel is also close to the station, making it an ideal location for shopping, sightseeing, or heading to the airport. We hope you enjoyed your stay. We will continue to work hard to provide our guests with a comfortable space, so we appreciate your patronage. We look forward to seeing you again. HOTEL MYSTAYS PREMIER Hamamatsucho Front Desk