Ascott Marunouchi Tokyo

The room was spotless, and the kitchen was fully equipped. The hotel has its own spacious parking lot, with direct elevator access from the parking to the hotel. The underground shopping street nearby leads directly to Tokyo Station.

Let me start with the positives: the room was spacious, and the front desk staff were incredibly friendly and spoke Chinese! My room didn't have a great view and there was a very loud low-frequency noise that severely affected my sleep at night. However, I understood this wasn't an issue, as I arrived late and it was the only room available; the front desk couldn't switch it for me, which I completely understood. The real problem was the restaurant. Breakfast was clearly stated to end at 10:30 AM. I arrived at 9:55 AM, paid, and was allowed in. They only gave me 5 minutes to get my food and wouldn't let me sit where I wanted, directing me to a table right next to the food counter. Up to this point, I thought it was acceptable. To my surprise, four or five staff members then started cleaning and clearing around me, completely ignoring my presence. Eventually, I couldn't take it anymore and asked to move to another table. The restaurant staff were initially reluctant, telling me they needed to clean that area too, and pointed to a dark corner for me to sit. So, I painstakingly moved my meal to the designated seat myself, piece by piece. Not one of the many staff members offered to help. They truly treated the customer as if I didn't exist. I checked the time at 10:15 AM, and they had already mostly finished cleaning, with the tables wiped down, even though breakfast was supposed to end at 10:30 AM. During this time, the customer was just another piece of 'trash' for them to clean around! This is the worst restaurant I've ever seen; even a street vendor has more dignity. They clearly don't care about their guests or the breakfast hours explicitly written down. As soon as 10:00 AM hit, they frantically cleared out both guests and food. What was the rush?

The room view is excellent, spacious and offers a view of the Imperial Palace. The location is convenient for transportation, but being in the CBD, there aren't many shops or stores to wander around in the evenings. There are even fewer dining options on Saturday and Sunday nights. The room rate is on the expensive side, which means fewer guests and thus higher privacy.

Ascott Marunouchi is truly the best Ascott I've ever stayed at. Its excellent location in Otemachi, the heart of Japan's financial and cultural district, offers clear views of the Imperial Palace from the windows. You can reach the apartment lobby on the 22nd floor via escalator or elevator from subway exit C6. The ambiance here is absolutely fantastic. The room itself is also superb, with consistently fast internet. The bathroom is spacious, and both the bed and pillows are quite comfortable. The workspace is top-notch, making it an ideal choice for business travelers.

Ascott Hotel's location is excellent, right near the Imperial Palace and just a ten-minute walk from Tokyo Station. The front desk is on the 22nd floor, which means you have to go up there and switch elevators every time you leave, which is a bit inconvenient. The room has a kitchen (with utensils), a washing machine, and two bathrooms, making it quite convenient for families.

This hotel is conveniently located near the Otemachi subway station, making travel incredibly easy. The rooms are spacious and well-equipped, offering beautiful views of the East Garden of the Imperial Palace. The room and dining services are also excellent. This will definitely be my first choice for my next trip to Tokyo.

Traveling to Tokyo with my kids, I chose the Ascott, which is only one subway stop away from Tokyo Station. I've always liked staying at Ascott back home, as it's very convenient when traveling with children. The hotel's location is excellent, and the facilities are very well-maintained. I was very satisfied during my stay.

I've stayed at this hotel many times. It's a bit old-fashioned, so the facilities definitely need an update. The lobby is on the 22nd floor, and everything else is well-arranged. They really need to upgrade their equipment and, importantly, improve their cleaning. Especially the kitchen – on the first night after cleaning, there was still a fishy smell!

The best value-for-money hotel suite in Tokyo. Excellent location, top-notch hotel service, and impeccable cleanliness and comfort. The value for money is outstanding. It's far more convenient and useful than typical five-star hotels! I've decided this will be my first choice for future trips to Tokyo. The hotel is located in the financial district, a 10-minute walk to the train station, and then you have access to all sorts of shopping, dining, museums, and art galleries!