Guest Reviews of Hotel Villa Fontaine Tokyo-Ueno Okachimachi
8.8/10
Very good
1328 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.5
Amenities8.7
Service9.1
Cleanliness9.2
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All reviews(1328)
Positive reviews(1293)
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Easy to get around(177)
Close to metro(105)
Convenient for shopping(54)
Friendly front desk staff(48)
Luggage delivery service(13)
Nice bathtub(11)
Tasty coffee(10)
Negative reviews(35)
Suriani K
Twin Room Non Smoking
Stayed in Jan 2026
Couple
14 review
9.5/10
Amazing
Posted on Feb 6, 2026
Location is 15 minutes walk from shintomachi subway station. Room size-wise is small but eventually it still fits 2 twin beds and still have enough space for 2 large luggages and 1 cabin luggage. Love the brightness of the room. Only the bed size is quite small like 100 cm width and pillow is also small and hard. Front desk is very helpful and we can buy tokyo subway card from hotel at cheaper 100 yen from machine at train station. Overall this hotel is good for room and service but quite a distance from subway especially if you have to drag luggages.
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.Thank you for posting a nice review.We have a limited number of memory foam pillows available for rental. Please feel free to stop by the front desk if you have any questions.I am really glad to hear your opinion. I am going to share it with our staffs.We will be waiting for your next stay.Villa Fontaine Tokyo-Ueno Okachimachi.Front
Affid
Twin Room Non Smoking
Stayed in Dec 2025
Traveling with friends
1 review
9.0/10
Great
Posted on Jan 30, 2026
For the price paid and the size of the room, we were quite satisfied with our choice. Location is perfect. Facilities provided such as microwave and coin laundry. We stayed for 4 nights so the towel was changed daily and on the 3rd day, the vacuum the room and change the bedsheet. Plus point, i love the view from my room. However, the bidet toilet was in poor condition, the water jet is very slow stream. Being said that, basic cleaning was not achievable at WC
Zarim Jamil
Twin Room Non Smoking
Stayed in Dec 2025
Family
7 review
10/10
Outstanding
Posted on Jan 13, 2026
3 min walk to Shin Okachimachi Subway Station. Great base for exploring Euno Park, Ameyoko Market, Akihabara & Akasuka via train/ subway. Many shops, halal restaurants, convenient stores, local eateries within walking distance.
Guest User
Twin Room Non Smoking
Stayed in Nov 2025
Traveling with friends
9 review
5.5/10
Posted on Dec 19, 2025
The room was OK stop quite nice but location a bit far away from the metro if you're from the airport and connect with JR if very far but the thing that I not understand why hotel not every day cleaning the room is deep hand on request just only towel and clear the trash
Response from Property: Thank you very much for staying at Hotel Villa Fontaine Ueno. We also appreciate you taking the time to leave us a review. In order to protect the environment, our hotel only offers towel exchange and garbage collection. We apologize for the inconvenience, but if you would like your bed made, please inform the front desk in advance by 10am on the day of your stay. We apologize for any inconvenience caused during your stay. Our staff looks forward to welcoming you back to our hotel if you are in the area again. Manager, Hotel Villa Fontaine Ueno Okachimachi
Mavismeng
Renewal Superior Twin Room Non smoking
Stayed in Nov 2025
Traveling with friends
7 review
9.5/10
Amazing
Posted on Jan 4, 2026
The room was a bit small; we couldn't fully open two 26-inch suitcases. There are several subway stations nearby, but only the larger, more distant ones have elevators. The smaller stations only have escalators going up. There are many convenience stores, but not many restaurants. Overall, it's good value for money.
Original textTranslated by Google
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.Thank you for posting a nice review.All surrounding stations have elevators that lead to the ground floor, but please note that not all station entrances have elevators.There are many restaurants around JR Okachimachi Station, about a 10-minute walk from the hotel.Villa Fontaine Tokyo-Ueno Okachimachi.Manager
Anonymous User
Twin Room Non Smoking
Stayed in Oct 2025
Other
53 review
9.0/10
Great
Posted on Dec 2, 2025
It's a bit of a walk from the metro station, which can be tiring, but the hotel is definitely upscale. The bathroom is very large and spacious, and the room size is quite decent. They offer free hot water and bottled water.
Original textTranslated by Google
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.Thank you for posting a nice review.I am really glad to hear your opinion. I am going to share it with our staffs.We will be waiting for your next stay.Villa Fontaine Tokyo-Ueno Okachimachi.
Shali1106
Twin Room Non Smoking
Stayed in Oct 2025
Traveling with friends
17 review
10/10
Outstanding
Posted on Dec 11, 2025
The location is great, very close to Senso-ji Temple, Ueno Park, and the University of Tokyo, making transportation super convenient. The toiletries provided by the hotel are excellent, and there's a convenience store nearby for food anytime. The hotel also offers breakfast, which can be purchased separately.
Original textTranslated by Google
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.
Thank you for posting a nice review.
As you said we are located close to Tokyo sightseeing place.
We have the three nearest stations. It is very convenience for Tokyo trip.
We will continue to aim for hotels that will be appreciated by our customers.
We will be waiting for your next stay.
Villa Fontaine Tokyo-Ueno Okachimachi.
Manager
Guest User
Twin Room Non Smoking
Stayed in Dec 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jan 19, 2026
easy location to get around enjoyed the stay , attentive staff.
Response from Property: Thank you for your review.Our hotel is close to Okachimachi Station and convenient for shopping, so please stop by again if you're in the area. Hotel Villa Fontaine Tokyo Ueno OkachimachiManager
Guest User
Twin Room Non Smoking
Stayed in Sep 2025
Family
4 review
10/10
Outstanding
Posted on Oct 25, 2025
Great location, lots of small shops and restaurants nearby. Room is clean and adequate size for the price. Definitely worth it
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.
Thank you for posting a nice review.
As you said we are located close to Tokyo sightseeing place.
We have the three nearest stations. It is very convenience for Tokyo trip.
We will continue to aim for hotels that will be appreciated by our customers.
We will be waiting for your next stay.
Villa Fontaine Tokyo-Ueno Okachimachi.
Manager
Sarah Teoh
Twin Room Non Smoking
Stayed in Aug 2025
Traveling with friends
5 review
9.5/10
Amazing
Posted on Oct 8, 2025
We selected this hotel due to its spacious room (16m2) and has two single beds compared to other hotels. The hotel is near various subway stations, very convenient to explore Tokyo by subway. Walking distance (about 1km) to Ueno Ameyoko. There's a local shopping street selling food, fruits, sushi, bento etc. very convenient. The hotel provided all amenities of good quality. Service is good and friendly. Free luggage storage on checkout day. The only thing that can improve is to try to make it dust free. You can still see dust in the room, and your shirt especially black shirt will stick with the white fabric dust easily. Despite this, it does not affect the stay. Highly recommend if you prefer a bigger room in a quieter area, still enjoy the convenience close to the city.
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.
Thank you for posting a nice review.
I am really glad to hear your opinion. I am going to share it with our staffs.
We apologize for the dust issue, as cleaning was not thorough enough. We will share this with our housekeeping staff and strive to prevent it from happening again.
We will continue to strive to provide a hotel that satisfies our guests.
We will be waiting for your next stay.
Villa Fontaine Tokyo-Ueno Okachimachi.
Manager
Anonymous User
Twin Room Non Smoking
Stayed in Aug 2025
Business traveler
20 review
10/10
Outstanding
Posted on Oct 31, 2025
The hotel is very clean, and the surrounding area is super convenient. There are several convenience stores, and dining options are plentiful. For getting around, you have many subway and tram lines to choose from, with stations ranging from 400m to 1.5km away depending on your destination. No matter where you're headed, getting there is quite easy. Plus, there's a fantastic ramen shop near the hotel!
Original textTranslated by Google
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.
Thank you for posting a nice review.
I am really glad to hear your opinion. I am going to share it with our staffs.
We will be waiting for your next stay.
Villa Fontaine Tokyo-Ueno Okachimachi.
Manager
Andrew_R23
Twin Room Non Smoking
Stayed in Aug 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Sep 24, 2025
A pleasant stay for 5 nights. Good view from the window, friendly staff, comfortable temperature in the room, access to multiple convenient stores.
Response from Property: Thank you very much for staying at our hotel for such a long period of time. We would also like to thank you for taking the time to leave a review.All of our staff are very pleased to receive so many compliments about the location, view, and room.We are delighted to hear that your satisfaction exceeded your expectations. Our staff will continue to work hard to provide guidance and service that will make your stay even more comfortable, putting ourselves in your shoes.Manager, Villa Fontaine Tokyo Ueno Okachimachi
Guest User
Twin Room Non Smoking
Stayed in Jan 2026
Couple
6 review
9.0/10
Great
Posted on Feb 5, 2026
The hotel was decent. It was very clean, not far from the subway lines, and a few minutes walk to some convenience stores. The rooms are a bit small (as expected) but comfortable enough. While the neighborhood was quiet, we still heard some street noise and other general building noise as we were on the second floor. If you are sensitive to noise, I would try to get a higher floor.
Anonymous User
Twin Room Non Smoking
Stayed in Aug 2025
Traveling with friends
70 review
8.0/10
Very good
Posted on Sep 29, 2025
Walk more than 10 minutes to the shopping area and restaurant.
Response from Property: Thank you for staying at Villa Fontaine Tokyo-Ueno Okachimachi.Thank you for posting a review.How about your stay? Please let us know, if you notice something during stay.We will be waiting for your next stay.Villa Fontaine Tokyo-Ueno Okachimachi.Manager
Guest User
Twin Room Non Smoking
Stayed in Dec 2025
Traveling with friends
7 review
7.5/10
Posted on Jan 26, 2026
The hotel is conveniently located near several subway stations, making it a good choice if you're planning to take the Shinkansen from Ueno the next day. However, the rooms are really small. Even with two single beds, each felt like it was only 80cm wide. The pillows were also very high and uncomfortable. Plus, the window faced a neighboring building just a meter away, so it pretty much felt like there was no window at all.
Original textTranslated by Google
Response from Property: Thank you for your review. Our hotel is very close to Okachimachi Station and offers convenient shopping. Please visit us again if you are in the area next time. HOTEL VILLAFONTAINE, Okachimachi, Ueno, Tokyo – Manager