To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities8.7
Service9.1
Cleanliness9.0
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All reviews(764)
Positive reviews(744)
Reviews with photos/video(222)
Easy to get around(166)
Small room size(60)
Close to metro(52)
Convenient for shopping(51)
Tasty food(31)
Luggage delivery service(25)
Friendly front desk staff(17)
Nice bathtub(7)
Negative reviews(20)
CK Wongg
Superior Double Non Smoking
Stayed in May 2026
Family
18 reviews
9.5/10
Amazing
Posted on Jul 2, 2026
Love the superb location as it is near 2 main station and walkable.
Response from Property: Thank you very much for staying at Hotel Sardonyx Ueno and for taking the time to share your feedback.
We are delighted to hear that you enjoyed our convenient location. Being within walking distance of two major stations makes it easy to explore Tokyo, and we are pleased that this added to your stay.
We truly appreciate your kind words and look forward to welcoming you back on your next visit to Ueno.
Kind regards,
Hotel Sardonyx Ueno
Guest User
Superior Double Non Smoking
Stayed in Feb 2026
Family
4 reviews
9.5/10
Amazing
Posted on Mar 22, 2026
They offer a complimentary breakfast, which, although simple, was quite tasty. I'd recommend going early as it can get crowded. The location is excellent, with plenty of shops and eateries nearby. Very convenient!
Original textTranslated by Google
Response from Property: We are delighted that you were satisfied with our hotel. We will continue to provide excellent service and strive to ensure a wonderful stay for every guest. Thank you for your feedback; your valuable suggestions will help us continuously improve. We look forward to your next visit! Ueno Garnet Hotel
Jenjamnana
Standard Room Non smoking
Stayed in Dec 2025
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Feb 4, 2026
Great stay overall. The room was a standard size but very clean, and housekeeping provided fresh sets every day. The staff could communicate well in English, which made everything easy.
The location is a big plus — right across the street there’s a 24-hour laundromat, and a FamilyMart is literally next door. It’s also within walking distance of the train station with access to several lines, so getting around was super convenient.
One small tip when booking: try to request a room that’s not directly opposite the elevator. There’s a grill restaurant downstairs, and the smoke smell can drift up to that side. Other than that, a very pleasant stay !
Response from Property: Thank you very much for staying at our hotel and for taking the time to share your kind review.
We are delighted to hear that you were satisfied with the cleanliness of the room, the daily housekeeping service, and our staff’s English communication. It is very encouraging for us to know that you had a comfortable stay.
We also appreciate your positive comments regarding our location, including the nearby laundromat, convenience store, and easy access to multiple train lines. We’re glad these made your stay more convenient.
We sincerely hope to welcome you again in the future and look forward to serving you on your next visit.
HOTEL SARDONYX UENO
VivLM
Standard Smartdesk Double Room
Stayed in Jun 2026
Family
9 reviews
10/10
Outstanding
Posted on Jul 11, 2026
The location is excellent. All the staff are great and helpful. The room is slightly small according to European hotel room but it has everything you need. The self laundry facilities are great addition.
Anonymous User
Standard Room Non smoking
Stayed in May 2026
Couple
2 reviews
8.0/10
Very good
Posted on Jun 25, 2026
The hotel is located very good. The staff is very friendly and there is a coin laundry available.
But the rooms are very small.
Response from Property: Thank you very much for choosing to stay with us and for sharing your feedback.
We are delighted to hear that you enjoyed our convenient location and that our team made a positive impression on you.
It is also great to know that you found the coin laundry facilities useful during your stay.
We sincerely apologize that the size of our rooms did not fully meet your expectations.
While our guest rooms are designed to be compact, we continuously strive to maximize comfort and functionality for all our guests.
We truly value your comments as they help us improve our services.
We hope to have the opportunity to welcome you back again in the future.
Anonymous User
Superior Double Non Smoking
Stayed in May 2026
Family
5 reviews
9.5/10
Amazing
Posted on Jun 24, 2026
Convenient location. The room is small. The superior size is not very different from standard room type.
Response from Property: Thank you for sharing your feedback regarding your recent stay.
We are pleased to hear that you found our location convenient for your travels.
We also appreciate your honest comments regarding the room size. While our rooms are designed to be efficient, we understand that they may feel compact.
Furthermore, your feedback regarding the similarity between our Superior and Standard rooms is very valuable to us. We will share your observations with our management team as we continuously look for ways to improve our guest experience and room value.
Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future.
CyndiL
Standard Smartdesk Double Room
Stayed in May 2026
Family
6 reviews
8.0/10
Very good
Posted on Jun 8, 2026
Due to Typhoon Jangmi, we had to extend our stay indoors and requested a late checkout. The hotel was very accommodating and arranged it with some fee. We greatly appreciated their understanding and flexibility, which made our stay much more comfortable during the typhoon. Thank you for the excellent service.
Response from Property: Thank you very much for your kind words and for sharing your experience with us.
We are truly glad to hear that we could be of assistance during Typhoon Jangmi. Providing a safe and comfortable environment for our guests is our top priority, especially during such unpredictable weather conditions.
We are pleased that the late checkout arrangement allowed you to stay comfortably indoors and helped ease your travel plans. It was our pleasure to accommodate your needs, and we truly appreciate your understanding.
We look forward to the opportunity of welcoming you back again soon—hopefully with much clearer skies next time!
Best regards,
TANG_TWG
Superior Double Non Smoking
Stayed in May 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jun 13, 2026
Recommend!! Good Staff , Good hotel amenities and Great location ; its close to Metro, JR, and Keisei Skyliner
Response from Property: Thank you very much for your wonderful review and recommendation!
We are thrilled to hear that you were satisfied with our staff's service and the amenities we provide.
It is also great to know that our convenient location near the Metro, JR, and Keisei Skyliner added to the ease of your stay.
We truly appreciate your kind words and look forward to welcoming you back on your next visit.
Guest User
Superior Double Non Smoking
Stayed in Apr 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jun 3, 2026
Great location! The hotel is super close to both the subway and JR stations, making it incredibly convenient to get around. Walking to shopping areas is a breeze. They also offer a complimentary light breakfast which was delicious. Highly recommended!
Response from Property: Thank you very much for your wonderful review!
We are delighted to hear that you enjoyed our convenient location and found it easy to access both the subway and JR stations, as well as nearby shopping areas. We are also pleased that you enjoyed our complimentary light breakfast.
Your kind recommendation means a great deal to our team and encourages us to continue providing the best possible service.
We truly appreciate your support and look forward to welcoming you back on your next visit.
Guest User
Standard Room Non smoking
Stayed in Apr 2026
Traveling with friends
1 reviews
9.0/10
Great
Posted on May 29, 2026
Very convenient location with tonnes of restaurants downstairs within 5 min walk. Family mart is within 30 seconds. Room is very clean and comfortable. Skyliner can easily reach from Narita airport. Feeling more comfortable than staying at other crowded areas like Shinjuku or Shibuya. Will definitely stay here again whenever I visit Tokyo again.
Response from Property: Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed our convenient location, nearby restaurants, and easy access to the Skyliner from Narita Airport.
It is also great to know that you found your room clean and comfortable, and that you were able to enjoy a more relaxing stay compared to busier areas of Tokyo. Your kind words mean a lot to us.
We are especially happy to hear that you would choose to stay with us again on your next visit to Tokyo. We truly look forward to welcoming you back in the future.
Guest User
Standard Room Non smoking
Stayed in Apr 2026
Family
1 reviews
9.0/10
Great
Posted on May 11, 2026
The service staff were professional. We were also allowed to select the toiletries that we needed and this avoid wastage of resources. As it was a 1 nite stay, we did not check out the facilities.
Response from Property: Thank you very much for choosing to stay with us and for taking the time to share your feedback.
We are delighted to hear that you found our team's service professional. Your kind words are a great encouragement to all of us.
It is also wonderful to know that you appreciated our toiletry selection system. We are committed to reducing waste and promoting sustainability, so we are glad to hear that this initiative resonated with you.
Although your stay was brief this time, we hope you will have the opportunity to explore our facilities during your next visit.
We look forward to welcoming you back again soon.
Hotel Sardonyx Ueno
Anonymous User
Superior Double Non Smoking
Stayed in May 2026
Family
26 reviews
10/10
Outstanding
Posted on Jun 22, 2026
2nd time staying at this hotel. Love the convenience as it’s neat to most amenities.
Response from Property: Thank you so much for choosing to stay with us for the second time!
We are thrilled to hear that you enjoyed our convenient location
and its proximity to local amenities.
It is always a pleasure to welcome back returning guests,
and we look forward to seeing you again for your next visit.
Ann Zakaria
Standard Room Non smoking
Stayed in Sep 2025
Couple
12 reviews
9.5/10
Amazing
Posted on Oct 25, 2025
The hotel location is good and near to okachimachi and ueno station.It was like in the middle of both train station.The room was clean and alot of amenities provided. A reception staff (girl) is not so friendly and her face expression is not welcoming guest. Refridgerator in our room is not so functioning; not cold at all.But overall was ok.
BubbleBook
Superior Double Non Smoking
Stayed in Sep 2025
Couple
10 reviews
9.0/10
Great
Posted on Oct 18, 2025
Stayed at this Tokyo hotel, typical in size for the city, but very convenient. The location is excellent—right behind the market and next to a FamilyMart, making it easy to grab anything you need. Check-in and check-out were smooth and hassle-free. The bathtub is a good size, perfect for relaxing after a day of exploring.
The only downside is that the curtain doesn’t completely block out light, so if you prefer a very dark room for sleeping, it might be a little bright.
Anonymous User
Run Of House - Non-Smoking
Stayed in Mar 2026
Couple
2 reviews
10/10
Outstanding
Posted on Jun 5, 2026
Perfect location! Close to food, shopping, JR Ueno, and Keisei Ueno. Plus, they offer a simple, complimentary breakfast to grab before heading out.
Response from Property: Thank you so much for your wonderful review!
We are delighted to hear that you enjoyed our convenient location,
with easy access to shopping, dining, and both JR and Keisei Ueno stations.
It is also great to know that our complimentary breakfast
provided a helpful start to your busy day of travel.
We look forward to welcoming you back
on your next visit to Tokyo!