Premier Inn Maidstone (West Malling) hotel

Amazing stay, carly was very helpful, helped me with bedding and sorted me out a phone charger when I left mine at home. Even brought an ironing board to my room, 5* service. Would stay again definitely. Me and my husband were very impressed with staff and service

Had a lovely sleep and lovely staff member was very kind and helpful, her name was Carlie. Very bubbly and outgoing down to earth staff member made us laugh and made the stay so welcoming. Thankyou Towels aren’t very soft or big though please make these better quality

Lovely hotel and brilliant customer service, Victoria was very nice and helpful and made our stay excellent. The food included in our stay was lovely, and the restaurant staff were very helpful aswell. Our room was cleaned each day for us and we felt at home by staff

Great stay, comfy beds. Brilliant location and what made it even better was a staff member that couldn't do more for us. I think her name was cally or carly, she was amazing and went above and beyond. Great personality for working with public, a credit to you all.

While the location suited our needs and the breakfast was amazing as expected, we were disappointed about the extremely damp and musky smell in Room 28. I mentioned this to reception and was told that they had not had any other complaints and they would see what they could do about it. As we all know you cannot just get rid of damp and the associated smell in a short space of time! The rest of the establishment might be amazing, but that was my only experience on which I can comment.

Can I just thank carol for going above and beyond. What a wonderful woman! We need more people like Carol in the world. Would definitely return.

Great welcome from Kylie (sorry if spelt incorrectly) she was very helpful indeed when I checked in. Great with helping to book.a table an taxi for the following morning. Room was very clean and smelt nice. Fresh towels and bathroom was clean too.

Excellent customer service from all staff. Nothing was too much trouble. Good motorway access for shopping and airport. Room was clean and comfortable with everything necessary for a comfortable stay.

Don’t get me wrong, it’s a nice hotel however, the free WiFi was terrible and the hotel itself is expensive especially during the cost of living crisis. I think it should be considered that not everyone is going to be able to afford a £400 stay for 5 nights especially when the food there makes you ill. Me and my partner spent 3 days in bed due to food poisoning. It’s not worth the money and the staff need to have a better attitude when speaking to public because when we asked about air con, we was told there wasn’t any and our room reached 26 Celsius barring in mind we did have the window open and nothing changed. I had to wash the bath out due to it not being cleaned and we had to go to reception to asked for shampoo when we got there because it was as though water was filled up with a little bit of soap.