Anonymous User
May 3, 2025
If you see it, just swipe left and look for another one, unless you want to experience the bizarre experience of being disgusted for a whole day.
Firstly, the check-in time written on the order page was 13:00. I arrived at 14:40, and not only was I not early, I was even late and was told that the room was not ready and I had to wait at the front desk. I asked why the room was not ready when I arrived later than the booked check-in time, and the staff's response was "please understand during this special period."
How do you define a special period? Is it the outbreak of World War III or force majeure such as an atomic bomb explosion? How can a simple holiday be special? If you don't have the coordination ability, then don't open orders on the platform and raise prices. You want both and you're also blackmailing me, right?
I could just wait and play with my phone at the front desk. Time passed by and then the most amazing thing happened - the front desk clerk actually gave my ID card to a customer who was handling the procedures at the same time. That's right, he gave my ID card to a stranger and told him that it was done and I could leave. If I hadn't reacted in time, my ID card would have been in someone else's hands and its whereabouts would be unknown.
First, I gave my ID card to your staff to check in. Does that mean you will keep my ID card and personal identity information confidential? If not, then your hotel staff please do not ask for ID cards from guests checking in in the future. Rights and obligations are one and the same thing, as we learned in junior high school politics.
After the second incident happened, I asked the staff for a positive feedback, and the staff’s reply was, “It was just a dozen seconds and didn’t cause you any loss.” I would like to ask, was it your staff’s behavior of mistakenly giving me the ID card that led to the risk of my ID card information being leaked and lost? ? The risk itself is concealed by the fact that the subsequent results did not occur.
After I pointed out the inappropriate behavior of the staff, the staff responded, "We gave your ID card to someone else and we apologize to you. What else do you want?"
The above is what happened. I have never encountered a similar situation when traveling before. Of course, my qualifications are too low and I am not your store’s target customer. I wish you all the best.
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