Guest Reviews of Wuzhen Maison New Century Grand Hotel
9.3/10
Very Good
3215 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.2
Service9.4
Cleanliness9.4
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All reviews(3215)
Positive reviews(3135)
Reviews with photos/video(499)
Friendly front desk staff(675)
Delicious breakfast(315)
Close to scenic area(283)
Convenient parking(164)
Perfect for kids(91)
Has play area for children(47)
Delicious buffet(21)
Negative reviews(80)
yew chong soon
Deluxe 2-bed Room
Stayed in Oct 2025
Couple
5 review
9.0/10
Great
Posted on Nov 6, 2025
The hotel provided a very comfortable stay
东栅is just right at the corner of the hotel.. The breakfast spread is also pretty good for locals and foreigners.
The front staff are generally friendly and helpful.
Response from Property: 尊敬的賓客,非常感謝您對烏鎮開元名庭大酒店的支持和肯定!您的認可是我們不斷提升服務品質的動力,期待與您在烏鎮的的再次相遇!希望我們的服務能夠令您擁有美好的體驗!
Anonymous User
Superior Queen Room
Stayed in Jan 2025
Solo traveler
10 review
9.5/10
Amazing
Posted on Feb 13, 2025
Well maintained and relatively new hotel. Comfortable stay. Nice location. Plenty of food options around. Friendly guy at front desk upgraded me to a bigger room and gave me some tips on how to go about touring Wuzhen. Will stay again.
Response from Property: 尊敬的客人,非常感謝您對開元名庭大酒店的支持和肯定!您的認可是我們不斷提升服務品質的動力,期待與您在烏鎮的的再次相遇!希望我們的服務能夠令您擁有美好的體驗
Patrick How 85
Superior Queen Room
Stayed in Oct 2024
Couple
17 review
9.0/10
Great
Posted on Nov 16, 2024
Modern and look new hotel.
Very clean and bed very comfy
Price very reasonable
Response from Property: Dear guests, thank you very much for your support and affirmation of New Century Mingting Hotel! Your recognition is the driving force for us to continuously improve the quality of our service. We look forward to meeting you again in Wuzhen! We hope that our service can give you a wonderful experience.
Guest User
Superior Queen Room
Stayed in Jul 2024
Traveling with friends
21 review
10/10
Outstanding
Posted on Aug 5, 2024
It is very good, convenient with good breakfats hotel. The service is very good, very friendly and I really like it.
Response from Property: Dear guests, thank you very much for your support and affirmation of New Century Mingting Hotel! Your recognition is the driving force for us to continuously improve the quality of our service. We look forward to meeting you again in Wuzhen! We hope that our service can give you a wonderful experience.
Guest User
Superior Queen Room
Stayed in Sep 2024
Family
16 review
4.5/10
Posted on Nov 19, 2024
From lobby to rooms was open air so had to walk in rain with luggage over rough terrain. No portering services. Location too far from town and restaurant closed early altho they made effort for us and food was excellent.Steps/ramp required to get to rooms so not for those w limited mobility. Dun recommend.
Response from Property: Dear guests, we are sorry that we were not able to give you a satisfactory stay experience. Due to the hotel property constraints, the design was designed according to the elements of Jiangnan Water Town, and the corridor connecting the lobby and the elevator hall was designed. Some guests also I like this design style very much, but there are indeed problems as reported by you. We will also actively provide feedback to the company to see how we can avoid these disadvantages during the later upgrade process and provide customers with a better stay experience.
Guest User
Executive Queen Room
Stayed in Feb 2025
Business traveler
2 review
10/10
Outstanding
Posted on Apr 1, 2025
Very well located, nice decoration and wonderful rooms
Response from Property: Dear valued guest, thank you for your support and appreciation of New Century Hotel! Your recognition is our driving force to continuously improve our service quality. We look forward to meeting you again in Wuzhen. We hope our service will give you a wonderful experience.
Guest User
Deluxe 2-bed Room
Stayed in Oct 2025
Family
5 review
8.0/10
Very Good
Posted on Nov 8, 2025
Spacious room。
Response from Property: 尊敬的賓客,非常感謝您對烏鎮開元名庭大酒店的支持和肯定!您的認可是我們不斷提升服務品質的動力,期待與您在烏鎮的的再次相遇!希望我們的服務能夠令您擁有美好的體驗!
Jayceezc
Deluxe Queen Room
Stayed in Oct 2024
Traveling with friends
8 review
9.5/10
Amazing
Posted on Dec 7, 2024
Overall is good, clean room and comfort bed...
Response from Property: Dear valued guest, thank you for your support and appreciation of New Century Hotel! Your recognition is our driving force to continuously improve our service quality. We look forward to meeting you again in Wuzhen. We hope our service will give you a wonderful experience.
Guest User
Deluxe 2-bed Room
Stayed in Sep 2024
Family
16 review
6.0/10
Posted on Nov 19, 2024
Nice.
Response from Property: 尊敬的客人,非常感謝您對開元名庭大酒店的支持和肯定!您的認可是我們不斷提升服務品質的動力,期待與您在烏鎮的的再次相遇!希望我們的服務能夠令您擁有美好的體驗
Xiang🌹xiang🌹
Superior Queen Room
Stayed in Oct 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Nov 4, 2025
The hotel has a great location, right at the entrance of the Dongzha Scenic Area. Parking is convenient, and there are many restaurants nearby. Starbucks is downstairs. The room is clean and tidy, with a separate wet and dry area, and features elements of a Jiangnan water town, which I really like. The front desk staff are very friendly and provided detailed information on the scenic area. Thumbs up!
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your support and recognition of Wuzhen Kaiyuan Mingting Hotel! Your recognition is the driving force behind our continuous improvement of service quality. We look forward to seeing you again in Wuzhen! We hope our service provides you with a wonderful experience!
Miaoyizhi🐱
Deluxe Queen Room
Stayed in Sep 2025
Solo traveler
72 review
10/10
Outstanding
Posted on Oct 27, 2025
The room was large and comfortable, and Xiao Hu at the front desk provided excellent service, even upgrading our room. The room had a modern Chinese style, high-end and elegant, with complete amenities. There's a Starbucks and a snack shop next to the lobby, making dining very convenient. Just turn left outside to find a free shuttle bus to Wuzhen Scenic Area, and there's also free parking. Highly recommended!
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your support and recognition of Wuzhen Kaiyuan Mingting Hotel! Your recognition is the driving force behind our continuous improvement of service quality. We look forward to seeing you again in Wuzhen! We hope our service provides you with a wonderful experience!
_WeChat411351****
Deluxe 2-bed Room
Stayed in Sep 2025
Family
11 review
6.0/10
Posted on Oct 26, 2025
There were dead mosquitoes on the wall above the bed, and the room's air conditioning wasn't working. It was incredibly stuffy when I got back to the room at midday, when it was over 20 degrees Celsius. I called the front desk, and they said there was nothing they could do. How could a reputable hotel not have 24-hour air conditioning? They just don't want to turn on the main air conditioning unit.
Original textTranslated by Google
Response from Property: Dear Guest, we apologize for not providing you with a satisfactory stay. Due to the recent significant drop in temperature and the low evening temperatures, the hotel has switched all air conditioning units to heating mode. As the hotel uses multi-split air conditioning systems, individual rooms cannot be switched to cooling mode. We apologize for any inconvenience this may have caused!
_wfo2****
Executive Family Room
Stayed in Apr 2025
Family
1 review
8.2/10
Very Good
Posted on Jun 3, 2025
The location is convenient, right next to Dongzha, and it is very convenient to eat and drink. We booked a parent-child room with a large bed and a single bed, which was very comfortable. However, the room we stayed in was noisy because it was facing the street. The sound of cars coming and going on the road was still loud even with the window closed, which affected our rest. I was quite satisfied with the service. Xiaohua and Xiaodong were warm and generous. We made a mistake in the check-out time. The two were very polite and smiled and told us that it was okay and we should take our time. Overall, I am satisfied with the Kaiyuan brand.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for choosing New Century Grand Hotel Wuzhen, but we are sorry that we failed to bring you a satisfactory stay experience. We will work harder and look forward to meeting you next time.
M429930****
Superior Queen Room
Stayed in Oct 2025
Couple
5 review
10/10
Outstanding
Posted on Nov 5, 2025
This hotel is reasonably priced. The young lady surnamed Dong provided excellent service, and the breakfast was plentiful and delicious, especially the rice noodles and wheat noodles, which were both very tasty. I give it a five-star rating. The stay was also very pleasant, and I would definitely stay here again.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your support and recognition of Wuzhen Kaiyuan Mingting Hotel! Your recognition is the driving force behind our continuous improvement of service quality. We look forward to seeing you again in Wuzhen! We hope our service provides you with a wonderful experience!
M31198****
Executive Family Room
Stayed in Oct 2025
Family
3 review
8.5/10
Very Good
Posted on Nov 2, 2025
The room was quite clean and hygienic, and the service was also good. However, the soundproofing was very poor; even with the windows closed, it was as if they weren't closed at all.
Original textTranslated by Google
Response from Property: Dear guest, we are very sorry for the unpleasant experience you had. We will strive to do better and look forward to seeing you again!