SpringHill Suites Topeka Southwest

The original room that we were meant to Stan had a plastic covering over the fire alarm and a face mask covering that. Also, the phone was disconnected. Water flow to the sink was subpar. Front desk was good but not exceptional. They did move me in my family to another room after I discussed the fire alarm issue.

AC unit was broken in room. Water pressure in sink was non existent. Lots of wear and tear on surfaces throughout. Black scuffs on table tops, white stains on sofa, mildew in shower. Broken toilet seat that would pinch your skin when sat on. Multiple hairs on bedding. Funky smell upon entering the room. I stay at this particular location a handful of times a year and this was the first visit I have left extremely underwhelmed.

Great room, and friendly staff. My only complaint was the shower curtain looked like it had some mold, and needed to be sanitized. I definitely would stay again!

Was a little disappointed there were no flavored coffee creamers. Not many options for breakfast.

Room was standard could have used so love and tender care of fixing shower door from leaking water out while showering and clean the strip around bottom door. Air filer in ceiling needed cleaned. Staff need to be more customer service friendly. Milk in morning was gross not sure what issue was they were not expired but had a nasty taste. Location was perfect. Would stay again even with all those issues. But they should be looked into.

Appreciated complimentary EV charging, but there should be a sign that prohibits non-ev’s from parking in spot and blocking access to charger!

Parking was easy; staff was kind. Breakfast opened late so that was annoying since we had somewhere to be. Loved the check-in cookies. The pool was pretty cloudy but seemed okay.

Very disappointed. Would never stay here again. Not a very welcoming check-in. Was given incorrect information regarding breakfast times. Room 207 is probably the worst room to have. Directly over lobby entrance and window view totally blocked by lobby roof. Quiet room except for doors slamming in the hallway. No room safe and no safe available for use at the front desk. (Asked). Sofa was extremely uncomfortable and desk chair was uncomfortable as well. Refrigerator turned off twice and food was ruined. Asked at front desk and got an “ok” but no one ever came to look at it. Quit trying to use it. So disappointed in our stay and did not come close to Marriott standards. We stayed for 3 nights total using our points and dollars. Made us check out and in each day. Bottom line, would never stay here again. Maybe a B&B next time. Wasted our points and money. A/C was ok. Bed was comfortable. Shower was ok for a tub shower. Closet was big. Microwave worked. Breakfast was ok and service there was good. Elevators and ice machine worked. Bar and staff was good as we went there once. My suggestion is the hotel is ok for one night as a stop on the road or if you will only be using it for sleeping. Otherwise, look elsewhere. Sorry as this is one of the worst reviews I have written. Usually, I just skip a review if it is just and ok place. Like to leave reviews for places I really like instead. Use your points elsewhere as I wish I had.

Very clean facility with excellent customer service.