Great Canadian Casino Resort Toronto Reviews

The room was big and spacious. I love that I get to control the room temp. I love the Casino too. Would book again.

All ok but transport service is very bad, hotel employees good, food 🍱 good

Room is big, clean and has a nice view. Great swimming experience and sauna, there’s a gym too. The room is near the elevator as I requested  and the receptionist is very accommodating. Bring your own slippers specially if you are planning to use the swimming pool.

Amazing property. Great services including Casino, Restaurants, indoor pool, free parking +++

Overall, it was a great stay with excellent value for money, and the room was clean. It's very close to the airport, about a 10-minute drive. The only downside was waiting for the shuttle at the airport for half an hour, but it never showed up.😹

⭐ 1 Star – Unacceptable service, inconsistent explanations and poor management My experience at the Great Canadian Casino Resort Hotel was extremely disappointing and frankly unacceptable. I left my room in the morning, and when I returned, it had not been cleaned at all. Towels were still all over the floor, the bed was untouched, and nothing had been cleaned. The only thing that had changed was that two bottles of water were left behind, which clearly shows that staff did enter the room but chose not to clean it. When I reported this at the front desk and showed photos, the initial response from the staff member was that rooms are only cleaned every other day. Shortly after, this explanation suddenly changed to claiming that I had refused housekeeping service, which is completely false. I never refused anything, and I did not even see or speak to housekeeping at any point. This level of inconsistency is extremely concerning and gives the impression that staff are simply making up explanations to avoid responsibility. After this, I had to wait for quite some time for the manager. Eventually, Carlos / Carlo arrived, the front desk manager on April 2nd around 11:15 PM, and his attitude was unfriendly, dismissive, and unprofessional. Instead of taking responsibility, he repeated the claim that I refused service and said they would “investigate,” without offering any immediate solution. When I pointed out that resolving guest issues is literally his responsibility as a manager, he still failed to act. What should have been their problem became mine. This is not just poor service, this is a complete failure in management and these kind of “managers” never should become managers! A housekeeping mistake can happen. However, lying about a guest, shifting blame, and refusing to take responsibility at a management level is far worse. That is what truly made this experience unacceptable. It is honestly a huge shame for the owners of this beautiful resort. They have clearly invested a significant amount of money into building something impressive, but placing the wrong person in a management position completely undermines that effort. That is incredibly unfortunate. The only positive note is that the night housekeeping staff member, Francis, was kind, helpful, and professional. He brought towels and genuinely tried to assist, which I appreciate. Unfortunately, due to the poor handling, lack of accountability, and unprofessional management, I would absolutely not stay here again and strongly advise others to reconsider.

This is my 2nd time staying in the resort. Overall js great except we were caught in the middle of the conflict between the security and management. Security staff has been on strike since July and they blocked off all the entrance and only allowed one car to go in every 15 minutes. It was confusing as there is no sign, no communication and we waited on the line for almost 2 hours just to get into the hotel. It is very frustrating and exhausting, which left bad taste on the weekend getaway.

Strike they didn't inform during checkin and housekeeping was not informed of my checkout time of 12 and was constantly being disturbed with the constant knocking by housekeeping.

The room is spacious, and the bed is clean. There's a supermarket and restaurants right across the street. The Racecourse Museum is nearby and offers free admission. Plus, it's close to the airport. Very convenient! I'd definitely choose to stay here again.

Very smooth check-in and check-out! The room was large and we were was satisfied with it!

fantastic , best in canada , allows me to try out my cure for treatment resistant depression with the sauna and steam being present to heal the brain. Thanks a lot.

An absolutely fantastic experience with great value for money! I wish I had stayed here on my first night in Toronto. You can watch horse racing, and downstairs there are shows and a casino. It's a really great all-in-one entertainment hotel.

I had a wonderful experience at the resort casino in Toronto. The front desk provided exceptional service—particularly when I left a personal item behind. They made multiple attempts to contact me, and their thoroughness was greatly appreciated.

This is the biggest room I've stayed in so far in Canada. There's a casino on the first floor and a racetrack nearby. If you don't want to gamble, don't stay there; it's too tempting! 🙃