Skye Hotel & Residences - BW Signature Collection

Extremely dirty. Zero cleaning. We had to ask for fresh sheets and do our own cleaning. It was a mess. Booked 3 rooms. All 3 of them dirtyyyy!!!! We asked for a cleaning but nothing has been done. Had to sleep together in 2 of the rooms and ask for a refund for the third one. A place to avoid at all costs

I really wanted to love the Skye Hotel & Residences (BW Signature Collection), as the concept of the property is fantastic. Having a spacious apartment-style layout with a full kitchenette and fridge is a brilliant amenity for travelers. Unfortunately, the execution and cleanliness at this franchised location fall shockingly short of basic hospitality standards. Prior to my visit , I tried reaching the property three separate times via email, repeated calls, and Trip.com messages to modify my booking and wasn't able to get in touch with anyone. I never received a response via email and online chay either . I finally got through to the front desk on my 8th or 9th call. Upon checking in, the room was missing furniture shown in the online photos, the bathroom mirror was smeared, and there were visible stains on the oven, stovetop, and bed skirt. Most alarmingly, there were at least 7 or so fruit flies in the room, and the floors were so intensely filthy that walking barefoot for just a few minutes turned the bottoms of my feet pitch black. I have stayed in countless 4 -5 star hotels - this one said 4-star hotel on Google ( I have stayed in Elements hotel - across the street from Toronto Pearson for a last minute / same-day booking months ago. It was a 3-star hotel, so I didn't expect much - but the customer service was impeccable. I hadn't packed slippers then either - but my feet were CLEAN and they had a kitchenette as well, and everything was SPOTLESS.) I called the front desk and was offered a different room, but seeing a line downstairs and having zero confidence the next room would be any better, I opted to stay put and actually cleaned the floor myself using shower gel and paper towels (which still came up visibly black). Having worked in the hotel industry, I always try to give grace to hardworking staff, but this crosses the line into a severe hygiene issue. I would be worried for any young family checking in with a toddler crawling on those floors. Instead of immediately leaving a negative review, I took the time to write a detailed, private email to Best Western corporate leadership (Ticket 72039) because I wanted to see the property reach its full potential. Customer service initially replied asking for my contact information to forward to upper management. I provided everything they asked for, and I have yet to receive a response (it has been 10 days so far). I have a full video documentation of the cleanliness issues, which you can see here: ************************************************************************. It is quite disappointing to see a brand talk about welcoming guests, only to neglect basic cleanliness and completely disregard guest feedback when serious health and safety issues are brought to their attention privately. I highly recommend booking elsewhere until management decides to take their property's hygiene and customer care seriously.

He only good thing about the place is that it was close to the subway,the bed was comfortable. Otherwise, they should shut the place down. There were baby cockroaches all over the place, snot smeared on the wall, hair on the wall in the washroom, yellow stains on the bed, drip stains on the floor and food crumbs all over the floor. The hallway looks like it hasn't been vacuumed since it opened. Trying to get a refund, but no response from hotel staff as of yet...shocking 🙄

Worse hotel experience in my life ! The room wasn’t cleaned at midnight when we got there. Food on the counter, water bottles everywhere, no soap, no towels, no clean beds. We had to go get the pillows and sheets ourselves from the laundry room . Other patrons seemed to have issues as well

Staff were rude but other than that everything was great and highly recommended. Be aware that they charge a $200 security deposit.

The hotel was not clean overall. The hallways were very dusty and looked like they had not been vacuumed for a long time. The floor in our room was also dirty, and the sofa was extremely dirty as well. We asked to change our room, but we were told that no other rooms were available. Because of the poor cleanliness and the lack of an alternative room, we had to do check out and leave the hotel.

We arrived at the hotel and the room was already dirty — it had clearly not been cleaned before our check-in. We immediately asked for cleaning, but nothing happened. Over the next few days we requested housekeeping service multiple times. Finally a cleaning supervisor came and started to clean the room. When we explained that we needed to change rooms because of personal safety issues, the manager suddenly stopped the supervisor and said, “Why are you complaining about the room if you want to change it?” They refused to give us a different room. After that incident the supervisor was told to stop cleaning, and despite us asking for cleaning service again and again for the rest of our stay, no one ever came back. The room stayed dirty and uncleaned for the entire duration of our trip. The whole experience was stressful, unhygienic, and extremely disappointing. The manager’s attitude made us feel unwelcome for simply asking for basic standards of cleanliness and safety. We will never stay here again and cannot recommend this hotel to anyone. If you value a clean, safe room and professional service, look elsewhere.

This was by far the most horrific hotel experience of my life. Filthy garbage outside of hotel, lobby carpet had giant coffee/vomit stain, garbage strewn on floor, bathroom full of urine, hotel room had greasy hand prints everywhere, hotel room after moving had greasy hand prints on head board of bed, broken phone, broken toilet - the staff seemed used to hearing that and only solution was to move to another room - will never go there again and do not recommend whatsoever- I’d rather sleep in my car.