Kau Rio Serrano

The accommodations and meals were outstanding, and the personnel were truly exceptional. The head waitress and hostess, Florencia, is amazing. She remembers everybody’s name and easily makes everybody feel special and welcome. This is the perfect place to stay in Torres del Paine.

Most amazing staff ever! We felt so pampered and everyone was so kind and enthusiastic. Food was REALLY good, and drinks excellent. Rooms very nice and comfortable. The setting is absolutely beautiful but it was the staff that really made this place special.

What a fantastic place. Everything was fantastic: the room, the food, the staff. The whole lodge is designed with such good taste. We felt truly at home here. The views from the lodge and the terraces are stunning. So quiet and relaxing. Only a short hike from the hotel you will get a fantastic view of the river and the Torres del Paine and even the Andes mountains. Highly recommended.

Lovely small lodging aling the Rio Serrano. Florencia, the head of staff and around great person, was very welcoming and extremely helpful. She and her staff stayed on top of our needs. The food was local and excellent. Andean condos nest nearby and can be seen overhead. Rooms are pod type with many amenities. Very nice!

My group of three friends stayed at Kau Rio Serrano for a few days in February 2025 as part of an organized tour, and we found this hotel to be the most extraordinary lodging and dining experience of our trip. The rooms each provided views and comfortable beds and spaces. The common areas were gorgeous and welcoming. The chef, Valeska, and her kitchen staff elevated this stay to "unbelievable." She is incredibly creative in selecting food options for varied dietary choices. What really stood out was Valeska's choice of local ingredients that she personally forages and selects, including berries (sauces, cocktails, jams, garnishes), mushrooms (main and side dishes), and greens. If in the Torres del Paine region, do not miss this hotel.

SO wonderful - everything. Great location, food was amazing, room/bed very comfortable. Best of all: WORLD CLASS customer service. Truly. Flo was otherworldly great - fun, attentive, extremely knowledgeable and more, and Vicente was outstanding too. Will DEFINITELY return!

We stayed in this hotel for 5 days in January of 2025. From the second you drive up you realize you are in paradise, the surroundings are picturesque and exquisite. Upon arrival we were greeted by Florencia who introduced herself to each member of our 6 person group and from that moment forward she knew each of us by name and was there to help with absolutely anything we needed! The rooms were spotless and each had a beautiful view of the surroundings including the mountains, cows, roosters and horses. The food was beyond 5 star. Each dish was explained as it always had a component of the region and highlighted the importance of the land around us. In our group of 6, 5 of us had dietary restrictions or allergies and each was honoured in every single meal. I personally have very severe allergies and I felt like I at no point had to worry or even think twice as the care given to each meal was explain each day. The calafate sour at this hotel is a MUST try.

Staff and service were welcoming and attentive. Food was excellent with beautiful presentation. Intimate hotel with grand view of the mountains. Overall wonderful experience. Nice Bar available. Roads in Patagonia are generally gravel and bumpy, but worth it.