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Mercure Townsville
3.9/568 Reviews

Mercure Townsville

Currajong|1.72km from Townsville Heritage Centre
The Mercure Townsville is a very comfortable hotel. The rooms are exactly what you'd expect at Mercure, comfy beds, all the necessities. The service is impeccable, and the food is to die for. I thoroughly enjoyed my stay... for the most part. The one downside for us, was the fact that at all hours of the day, sun up to sunset, the manager in place at this hotel deems it acceptable to run Sky News on every TV set around the bar and restaurant. Politics in public spaces is never a good idea. Extreme political bias in public spaces, is downright uncomfortable. Every night we sat there at dinner whilst the typical Sky News opinion piece headlines flashed all over the multiple TV screens throughout what is supposed to be a relaxing space. These headlines were loaded with such extreme (and I would go so far as to say hateful) political bias, that I do not even feel comfortable writing them here, or attaching pictures, for fear that my review may get rejected for the use of the words contained in them. Regardless of your own political standings, I’m sure that the vast majority of reasonable people can agree with me when I say that it is never appropriate to broadcast such a politically charged news station in what is supposed to be an all-inclusive, welcoming space. And let’s not conflate fact as opinion here, it IS an extremely biased, politically charged station, who’s owner is the subject of a royal commission campaign, and who has only very recently been taken to court in the U.S and forced to concede that his media empire knowingly lies. I’m not sure what management is trying to achieve by the all day broadcast of such a controversial station, but it has most definitely resulted in the loss of my own, and my family’s business. Very disappointing, as we otherwise would have been regulars. This has nothing to do with being a “left wing snowflake”. It has nothing to do with being “woke”. This has to do with wanting to go away on holiday and leave politics at home where it belongs. Now, to be fair, we did approach the manager about this situation before coming to the decision that we will not return. The response was entirely unacceptable and in our view, unprofessional. He told us that he did change the station after our last visit, but that the regulars at the hotel asked for it to be turned back onto Sky News, and so he did. So on our next visit to the hotel, there it was again. We approached the manager again regarding this, and his response to us was that “he can’t win”. He then told us that he will make a note to ensure the channel is changed when we visit. We found this utterly demeaning, condescending and, to be frank, insulting. He doubled down on the previous reasoning that the regulars ask for Sky News because, in his own words, “It is the most informative”. Sir, there is nothing informative about the headlines we witnessed on this station during our multiple visits. It is not news, it is political “discussion” loaded with extreme bias
Hotel Grand Chancellor Townsville
4/5106 Reviews

Hotel Grand Chancellor Townsville

Townsville|2km from Townsville Heritage Centre
We completed a 2 night stay 8th-10th February 2023 and it was the absolute worst! We were moved 4x on the same floor within 2hrs or less of checking in. The attitude from the receptionist was unacceptable. Strongly believe after so many moves, an upgrade offer would have been nice. However, the receptionist made us feel as if we were an inconvenience even though it was the hotel’s fault for having faulty air-conditioning. None of the four rooms were getting cold. We were then offered 2 pedestal fans as if we were staying in a back packers accommodation. The receptionist who “helped” us was very rude. We had organised a late check out for 12pm. On the day of checking out, house keeping and the same receptionist with the attitude, kept coming to disturb us in the room alerting us that it was past check out. This kept happening right until 11:40am. Wifi does not work so my husband had to hot spot from his phone to the tv to access Netflix and Fox channels. Only good thing was room service. Our balcony was inaccessible due to rubble and water constantly coming from the construction work on the higher floors. Did notice a chuck of concrete from the balcony edge missing which did not look safe at all. Overall experience has definitely left a bad impression. Upon check out, manager email was requested and formal complaint is being sent. Do appreciate their small token of an apology by discounting room service bill by 20% for the such rudeness and incompetence of housekeeping and that particular receptionist. Customer service is an absolute must for us and this hotel failed miserably. Definitely take your money elsewhere.

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Explore Guest Reviews of Hotels in Townsville

Searching for hotels near Townsville Heritage Centre? Compare room rates and reviews to find your ideal stay.
Grand Hotel and Apartments Townsville
4.2/5100 Reviews
We had a couple of nights in Townsville and this hotel was a good location to easily walk around the sites of the city. We arrived early to check in, rooms not ready but were happy to store our luggage while we went out for lunch. Staff very pleasant at check in - but as seems the norm questions asked about if it was our first time in Townsville (and it was) and if we needed directions, information etc. Rooms clean & tidy, sufficient toiletries, view from tiny balcony over side street. Lounge chair very low to ground and very uncomfortable. Bed very comfortable. Wifi very fast. Hotel located within walking distance of most of the sites of Townsville. No breakfast supplied but restaurants in close proximity.
Mercure Townsville
3.9/568 Reviews
The Mercure Townsville is a very comfortable hotel. The rooms are exactly what you'd expect at Mercure, comfy beds, all the necessities. The service is impeccable, and the food is to die for. I thoroughly enjoyed my stay... for the most part. The one downside for us, was the fact that at all hours of the day, sun up to sunset, the manager in place at this hotel deems it acceptable to run Sky News on every TV set around the bar and restaurant. Politics in public spaces is never a good idea. Extreme political bias in public spaces, is downright uncomfortable. Every night we sat there at dinner whilst the typical Sky News opinion piece headlines flashed all over the multiple TV screens throughout what is supposed to be a relaxing space. These headlines were loaded with such extreme (and I would go so far as to say hateful) political bias, that I do not even feel comfortable writing them here, or attaching pictures, for fear that my review may get rejected for the use of the words contained in them. Regardless of your own political standings, I’m sure that the vast majority of reasonable people can agree with me when I say that it is never appropriate to broadcast such a politically charged news station in what is supposed to be an all-inclusive, welcoming space. And let’s not conflate fact as opinion here, it IS an extremely biased, politically charged station, who’s owner is the subject of a royal commission campaign, and who has only very recently been taken to court in the U.S and forced to concede that his media empire knowingly lies. I’m not sure what management is trying to achieve by the all day broadcast of such a controversial station, but it has most definitely resulted in the loss of my own, and my family’s business. Very disappointing, as we otherwise would have been regulars. This has nothing to do with being a “left wing snowflake”. It has nothing to do with being “woke”. This has to do with wanting to go away on holiday and leave politics at home where it belongs. Now, to be fair, we did approach the manager about this situation before coming to the decision that we will not return. The response was entirely unacceptable and in our view, unprofessional. He told us that he did change the station after our last visit, but that the regulars at the hotel asked for it to be turned back onto Sky News, and so he did. So on our next visit to the hotel, there it was again. We approached the manager again regarding this, and his response to us was that “he can’t win”. He then told us that he will make a note to ensure the channel is changed when we visit. We found this utterly demeaning, condescending and, to be frank, insulting. He doubled down on the previous reasoning that the regulars ask for Sky News because, in his own words, “It is the most informative”. Sir, there is nothing informative about the headlines we witnessed on this station during our multiple visits. It is not news, it is political “discussion” loaded with extreme bias
Quest Townsville on Eyre
4.2/541 Reviews
Very satisfied, like it very much
The Dalgety Apartments
4.1/540 Reviews
We stayed here while on a family trip for 5 nights. The lift in the car park wasn’t working the whole time we were there. The apartment was dirty, the couch was covered in stains, the carpet was dirty and needed replacing. All of the surfaces in the apartment were caked in dust. The shower in one of the bathrooms was broken, we reported this and were told someone would be right up to look at it, no one ever came. We needed two single beds in one room and had to call several times to confirm this, on the first call we were told that they didn’t have time to go and check, the second call we were told there was and when we called to confirm the last time we were told there actually wasn’t and that we would need to organise a fold out bed to be brought in by an outside company. There were pubes in the freezer, empty soft drink bottles in the cupboard. No coat hangers to hang up your clothes. No cleaning products in the apartment. We had to ask for dishwashing liquid so we could do our dishes. The shower/bath gel in the bathrooms was so thin that it seemed like someone had just refilled the bottles with water. Don’t waste your money by bothering to stay here.
Hotel Grand Chancellor Townsville
4/5106 Reviews
We completed a 2 night stay 8th-10th February 2023 and it was the absolute worst! We were moved 4x on the same floor within 2hrs or less of checking in. The attitude from the receptionist was unacceptable. Strongly believe after so many moves, an upgrade offer would have been nice. However, the receptionist made us feel as if we were an inconvenience even though it was the hotel’s fault for having faulty air-conditioning. None of the four rooms were getting cold. We were then offered 2 pedestal fans as if we were staying in a back packers accommodation. The receptionist who “helped” us was very rude. We had organised a late check out for 12pm. On the day of checking out, house keeping and the same receptionist with the attitude, kept coming to disturb us in the room alerting us that it was past check out. This kept happening right until 11:40am. Wifi does not work so my husband had to hot spot from his phone to the tv to access Netflix and Fox channels. Only good thing was room service. Our balcony was inaccessible due to rubble and water constantly coming from the construction work on the higher floors. Did notice a chuck of concrete from the balcony edge missing which did not look safe at all. Overall experience has definitely left a bad impression. Upon check out, manager email was requested and formal complaint is being sent. Do appreciate their small token of an apology by discounting room service bill by 20% for the such rudeness and incompetence of housekeeping and that particular receptionist. Customer service is an absolute must for us and this hotel failed miserably. Definitely take your money elsewhere.
Hotel Allen
3.4/565 Reviews
We stayed at Hotel Allen for two weeks in early August 2019. We found our room clean and comfortable. Our balcony overlooked Gregory Street. Thank you Carol,Kim and everyone else for making our stay great. We had many seniors meals at Hotel Allen. These meals were tasty and very good value. There is no better location in Townsville than this Hotel. It is only a few minutes walk to The Strand, Queens Park, shops and many restaurants. During our stay there was a light display at Queens Park and an arts festival (with great music) at the Strand. We hope to return next year. Anne and Peter from Melbourne

Frequently Asked Questions

Townsville Travel Guide

Book hotels in Townsville via the Trip.com website or app, it's easy and hassle-free. Book your hotel on Trip.com for an amazing travel experience. If you travel to Australia, visiting Townsville is a good choice. In Townsville, both areas with attractions and the city center are good places to stay.

For those traveling for business and tourism, Townsville Airport is the preferred choice when visiting Townsville. If you don't want to take a flight, coming to Townsville by train is a good choice as well.

When visiting Townsville, you can choose from over 84 hotels with great reviews. When looking for hotels in Townsville, there are likely good options at a nightly budget of just 90 USD. There are 3 five-star hotels in Townsville at an average price of 785 USD per night. There are 35 four-star hotels in Townsville at an average price of 78 USD per night. There are 30 three-star hotels in Townsville at an average price of 71 USD per night. As a popular tourist city, Townsville has many renowned chain hotels. If the comfort level of your trip is important, there are many choices in Townsville, such as hotels under the Ibis brand. Ibis is the top choice of many travelers in Townsville. A popular hotel in Townsville, Rydges Southbank Townsville is also one of the highest rated. Grand Hotel and Apartments Townsville is also one of the most frequently chosen hotels.

In the city center of Townsville, you'll have easy access to St James Cathedral, Hooch and Fellow. You can choose attractions in Townsville that are perfect for a weekend getaway, such as XFire Games, Billabong Sanctuary, Pandanus Park Golf Centre. The most famous attractions locally are Museum of Tropical Queensland, Botanic Gardens, Jezzine Barracks.

Average Temperature

• January to March: 29.11°C during the day, 25.46°C at night

• April to June: 25.01°C during the day, 20.03°C at night

• July to September: 23.45°C during the day, 17.93°C at night

• October to December: 28.48°C during the day, 24.52°C at night

Average seasonal Rainfall

• Spring: 252.1 cm

• Summer: 41.83 cm

• Autumn: 13.57 cm

• Winter: 72.1 cm

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