ibis styles Trani

I am baffled by an episode that happened in the structure but above all by the response given by the hotel manager both personally there in the structure and following a review made on the site. we booked for one night with breakfast and sent an email to guarantee a "normal" service being celiac. arrived at the facility (very dated and not at all clean) I again underlined my now well-known allergy in 2023, guaranteeing not to worry. well, arrived in the breakfast room I look around but there was absolutely nothing that had gluten-free typing if not unripe fruit and jam to eat with what???? the dining room staff was in great discomfort because they hadn't been warned and they brought me a small packet of chocolate biscuits that not everyone can like! that's all! this is my paid breakfast like everyone else! clearly I complained about the inconvenience and I also felt attacked by the manager, emphasizing that the structure is not 5-star! meh! now a common person with celiac disease must essentially book a 5-star hotel? it was enough to say SORRY! instead he saw fit to reply to my review with a thrilling lie! she accused me of doing it to get a discount!! but what discount? but is it possible that they hand over an IBIS structure to such a superficial person? a nice bath of humility and just when you feel you've arrived the surprise question arrives! ...without sensitivity.

Excellent location very effective service varied and plentiful breakfast overall excellent experience

The structure is dated, but not bad because it has a great location. The problem is that the cleanliness leaves a lot to be desired, stairs dirty and full of dust, bathroom indecent as to seem not clean at all. I always choose hotel chains rather than b&b because I have the guarantee that certain standards are always respected even in a 2-star hotel, but this time I was wrong.

地點很方便，早餐的生火腿很贊，味道很喜歡。