Azzoli Trapani - Apartments&Skypool - Adults Only

The room looked as beautiful as the photos but had no windows. The pool was disgusting but cleaned as soon as it was mentioned. The staff was lovely but English a bit limited.

I have absolutely no idea why this hotel has 3.5 stars and not 4.5/5. We have literally just arrived but first and foremost what a stunningly beautiful structure and hotel. I nearly didn’t book as I was put off by the reviews, hence the reason to write a review within 10 mins of getting our room. We arrived early morning to be greeted by the reception staff with a friendly smile and despite our room not being available this wasn’t a problem as they were happy to store our luggage so we could go and explore. The said to come back at a time which was and hour an half earlier than the official check in, the proceeded to give us the checking information so when we returned we could be shown straight to our room. Well what an amazing first impression, stunning room, on the second floor which displays original features from the historic Sicilian church that the building once was. The lobby area outside the room has comfy sofas and again beautiful architecture. Staff showed us to the room and explained everything. Rooms are fully equipped with a kitchen area, sofa and dining area, bedroom area and clean and function bathroom. Everything is decorated to an incredibly high spec, WiFi working perfectly (full service, not sure why the bad reviews on this previously)! Walked up to the pool areas which is amazing, gorgeous views of the rooftops of Sicily and the sea in the distance. Anyone afraid of booking please don’t hesitate like I did, ignore the bad reviews and book straight away you won’t be disappointed.

Loved the feel of Azzoli apartments, interesting design, comfortable rooms and particularly fond of the roof terrace for breakfast each day and a place to relax of an afternoon or evening as an escape from the heat at street level. It’s also in a terrific location - 5 mins to the port for island ferries, a nearby beach, great food options and shops. Really enjoyed our stay a happy to recommend it.

Pros for Azzoli Trapani Apartments: 1) Location is close to downtown 2) The apartments/hotel has a fun, modern design 3) The rooftop bar is fun for breakfast Cons for this hotel: 1) No parking! --Had to park far away 2) Noisy --people coming & going all night, very noisy under the breakfast area early in the morning 3) Not enough towels, toilet paper, bedding, or toiletries were provided (for example we were only given sheets, no bed coverlet/comforter, only 1 roll of toilet paper for several nights stay, no hair conditioner, and no hair dryer) 4) Each time we left the room, housekeeping would turn the AC on to frigid/freezing, making the room uncomfortably cold. There were no windows in the room to be able to open to warm up the room. 5) There was essentially no front desk service. The person did not greet us or try to help us when we arrived. We had to ask for assistance to check-in. The person was not helpful in assisting us with the lack of parking and where to store the car for a couple days. We had to figure this out on our own. Bottom line; the hotel is great for its location, but given the poor hospitality/poor room quality, night & early morning noise levels, and poor customer service I would not recommend this hotel.

Terrible, terrible place, you can't go near the pool because it is so dirty. There are no windows in the rooms, you live like in a hole with no air and only the air from the air conditioning, which makes you sick because you only have a sheet to cover you. The walls are so thin you can hear your neighbors talking. Every day you wake up at 7 am because the bar is preparing breakfast and there is noise all day long. The owner does not respond to ********** emails, which makes it impossible to cancel the stay. The worst hotel in Sicily, people have no idea how to run a hotel. Stay away, there are plenty of great hotels nearby with windows.

Feels like being in an Agatha Christie novel: the style and drama of the converted church with glass antrium are amazing. So is the hospitality. Great value for money. Delicious breakfast and coffee. Lovely staff.

Really nice place to relax. In the centre. Breakfast great. Glass hallways everywhere. Which looks interesting and modern. Would recommend

Nice property with upscale communal areas. Rooms are well kitted out with the amenities you would expect in an apart-hotel. Nice glasses etc. the only issue being that there’s no coffee making facilities in the room unless you go to the bar on the top level. There’s no cups in the room either. So if you’re like me (skip breakfast and have a coffee while getting ready) this is an issue. Also, while there’s plates crockery etc, there’s a dishcloth to dry the items but no soap or cloth to clean them in the sink. The beds are really comfortable and the air con is good, but there’s no external windows. Bathroom is nice and the shower is good with mini toiletries supplied. The staff are really lovely and attentive. Breakfast wasn’t great… I’ve had many delicious Sicilian breakfasts but theirs wasn’t really up to scratch. The pool area is nice. The water is pretty cold though. Overall, good value for money, lovely place, great staff.

My husband and I had the worst experience at this hotel. The hotel staff was never available in the lobby to get us into the building upon arrival and continued to be absent throughout our stay. There was a sign in our room that there would be no room service until day 3 of our stay and we had people in our room from day 1. Additionally, wifi was out of service the entire time and there was no communication to when it would be fixed. We have reached out to the hotel for compensation and they continue to ignore us. Do not stay here.