Holiday Inn Express & Suites TROY by IHG

Before reading my review keep in mind that I am considered pretty picky when it comes to lodging. Check in was quick and smooth. The pool was probably considered “heated” but it was in fact pretty cold for a 42 year old woman. Even my 8 year old son said it took some time to get used to. Beds were a bit hard for me even those they have a pillow top cover. Bedding was nice. Room size was ok. I wish it had a coffee maker in the room but the front desk attendant informed me that there’s free bottled water and coffee near the front desk 24/7. The bathroom had a big water stain on the ceiling. Looks like it had been patched at one point but looks to still be a serious issue. The shower backed up which meant we stood in a pool of water which was gross. Breakfast was ok. I was hoping for bacon and waffles. They had sausage and a pancake maker. I realize that they change up the hot menu items each time. The pancake maker was having some difficulties and they did not taste very good. I did appreciate all of the other options that typical continental breakfasts have. For the price I would say the hotel probably was worth it. Maybe paid a little more than what I would have to stay there again.

We only stayed overnight but it was right off the highway which made it convenient. Staff was very helpful and pleasant. Breakfast was good.

We never received housekeeping during our stay; the first day they skipped us completely. We called down for towels and asked if housekeeping would be in the next day, and we were assured they would be in the next day. The next night, we had only towels left in the bathroom, no cleaning, trash removal, making of thr bed, etc. The room condition was also not great. The wall thermostat didnt work, both the towel and toilet paper bars where dangling from the wall, and the cleanliness of the room left much to be desired.

Fantastic service at the front desk. Very clean room & nice continental breakfast. We would highly recommend

The pool was supposed to be finished prior to our arrival. They did get it filled by Saturday but the water was freezing and had a terrible film on it that made us afraid to even go in it! Our granda

The staff was exceptional when we checked in. Room was clean, no problems.

We stayed overnight. The room was clean and in great condition. Would gladly stay there again.

Every thing was very clean and staff was very helpful. The only issue was the light in bathroom was going out and only had flickers. The lighting from entryway was sufficient for a quick overnight stay. I mentioned to desk in the morning and they were very apologetic and said it would get fixed right away