Casa Gitano

Very disappointing stay I stayed at Casa Gitano after booking through *******. Our room had a serious bug problem with numerous insects inside. The bugs were everywhere on our clothes. The sink in our room was clogged, and staff had to come fix it. Shortly after, the hot water stopped working, and we were left having to use cold water. The pool was extremely dirty with sand and debris floating on the surface, and we were told it would take several days to clean, which they should have taken measures for before guests arrived. The experience was extremely disappointing.

Great room although it would help if guests were informed earlier about pool repairs

Great location and food at the beach restaurant and very friendly stuff.

Amazing staff, perfect room and location - But the staff were what made the stay excerllent.

Everything was great except that there was no Wifi in the room which seriously impacted my ability to do my required daily work. I don’t know how a hotel can expect a guest not to have wifi in the room in 2026. Will not return for this reason.

Clean, friendly and welcoming, incredibly comfortable beds, great food, wonderful therapeutic massage treatments, and serene tranquil vibe on the pristine beach. Can’t wait to return!

The front desk staff provided excellent and very professional service, along with the rest of staff. Thank you!

Our stay was amazing the hotel is very scenic and the restaurant if perfect for nice breakfast all the staff were very helpful and informative.

Nice hotel. Lacking amenities but looks like they might be building more. Unfortunately my AirPods were stolen from my room. I’ve been able to track them to Aldea Tulum off 377. No one was very helpful.