Kanan Tulum Hotel & Spa Adults Only Playground

Lovely, except for the insufferable noise from the beach club next door during the day. The rooms were spacious and clean. The air conditioning was great. There were these really cool, large swings on our balcony. Ample drinking water was provided in the room. The staff was very sweet and kind. It is unclear to me how anybody could relax and enjoy the room or swing or the sound of the waves with stadium-level bass booming from 11 AM till 7 PM. People did not appear to be partying or dancing during these hours, in fact, that was hardly anyone around. The hotel is a very close to some of the finest restaurants in Tulum, which is why I selected this part of the beach strip. With the exception of weekend nights, the music that was played in the hotel, and in the hotel bar and restaurant was absolutely charming, but you could barely hear it because of the booming from next-door.

We had an excellent stay at Kanan Tulum. The hotel offers a truly unique, adults-only experience with beautiful jungle-inspired design throughout the property. The aesthetic is stunning — sand floors, lush greenery, hanging trees, mirrors, and thoughtfully designed photo moments. You genuinely feel immersed in nature while still enjoying a luxury atmosphere. The staff was friendly, professional, and attentive. Housekeeping kept our room clean and well-stocked daily. The private beach area was a highlight — relaxing cabanas and lounge beds with a peaceful vibe. The room layout is very open-concept, which adds to the overall design experience, but privacy is limited (the toilet area does not have a traditional door). There is also no TV, which we personally enjoyed because it allowed us to disconnect and fully relax. It’s important to note that this is not an all-inclusive property. All food, drinks, and bottled water are purchased separately. Dining on the strip can become expensive if you eat out daily. However, the location is great — the hotel sits on a lively stretch with restaurants, boutiques, coffee shops, and stores all within walking distance, so there is plenty to do nearby without needing a taxi. Overall, this hotel is ideal for couples looking for a romantic, design-focused, adults-only getaway. It was perfect for what we were looking for.

Everyone was incredibly kind, helpful, and genuinely made my whole stay so incredible. The hotel was beautiful, the jungle vibe didn't feel cheesy and the plants were beautifully maintained. The hotel really was gorgeous, the beach was beautiful, but the people make this hotel great. Couldn't recommend this place enough.

Room was wonderful and very clean . Made you feel like you’re in a tree house. Staff was very helpful and friendly. Many restaurants to choose from . In the heart of the hotel zone it was a lot of fun.

Room was very clean. Staff was very nice and helpful. Would stay again

Our room was fantastic and the beach was beautiful – these were the two best parts of our stay. The service at the hotel, the attitude of the staff, the food was all extremely disappointing. We came to celebrate my husband’s birthday and I had been in touch with concierge services for a month and a half with several small requests such as decorating the room, cake and music at our welcoming dinner, et cetera and they did nothing. For the first night I let it go thinking maybe it was a lack of communication but that seemed to be the theme of our entire stay-anything we asked for, anything I had pre-booked was just forgotten about and the worst part was the attitude of the staff when we tried to follow up or ask for anything- it honestly seemed like we were a constant bother to them . We asked for an airport shuttle and they quoted the price at US$170 saying that taxis would cost more, we got a taxi for $100 on the Street outside the hotel. We asked for their help in making reservations and they just forgot in both instances. We asked for ice to be sent up to our room and staff lied and said they had been waiting outside of our room and we told them to come back in 10 minutes. The food at the beach bar and the karma restaurant were also terrible, but but we learned our lesson after two terrible meals in good news is there are plenty of great places to eat nearby. Overall would come to Tulum again but would definitely not stay at this hotel.

Everything was very expensive! Creaky bed, leaky refrigerator in the room! I was still okay with everything above until the day we checked out. They told us to wait that they need to check the room before we left there! After while they said they’ll charge us $65 and I asked why. They said there is blood stain on the sheets. I couldn’t believe and asked if I go back to see it. Of course there wasn’t any blood stains

They experience at this property was absolutely horrible. I will never return again. I was constantly approached by drug dealers. I was even approached and physically assaulted by one of the men who was attempting to sell me ***** the staff allowed them onto the premises. I also experienced having room service left outside of the door, where in the middle of the night I could hear someone outside of the door eating the leftover food that was sitting there for well over a day. Needless to say the experience was horrendous and I will never go back.!!!

The property is stunning and the rooftop to the different nests is amazing! The view from the nest is unbelievable. Walkable to Hartwood, Casa Banana, Elios. Definitely this place is Instagram material but the downside is the room is outdated- the room needs serious updates for sure. The wooden in room tub is useless. We got a room with an ocean front view with balcony and we couldn’t enjoy the balcony as much as we wanted to. Wish they would’ve done more with the mosquitoes. For the price we payed per night, were expecting something more. Would not stay here again.