Conrad Tulum Riviera Maya

Family of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation. The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible. The bay in front offered very good snorkeling with several large reefs that held many schools of interesting fish. We also saw rays of various sizes out there too, which was exciting. Beach chairs were always available, which was a surprise, as we read that it could be problematic. Food and drink at the Ceiba Club were worth the extra cost. We lived out that the first several days that the resort wasn't busy, so Ceiba offered à la carte food from the restaurants. We also benefited from Hilton Gold status, so we were able to rotate two of our family through the amazing breakfast buffet at Arbolea. We had dinners at Marakea (Mediterranean) and Autor (Michelin Mexican restaurant). Both were good, but Autor stood out. Would return for sure.

Bad experience, all they do is rip you off charging double for everything and constantly asking for tips. Yuck! No wonder people call them dirty Mexicans! Order cans for us and they charge us double then when I ask for help they don’t help and say that’s what he is charging when I was given a price at check out! Don’t stay here it’s not worth the money you can’t get anywhere so to eat you have to spend $100 us to get anywhere for food but then if you want to eat in the hotel it’s like your paying $1000 for a decent dinner I can not justify! What a bad hotel experience

10/10 amenities. But lacking in service and value. Never waited less than 45 mins for food, you have to go look for a server for a drink by the pool constantly. Prices not reasonable

The rooms were clean and spacious. Loved the pools and beachside access, along with the extracurricular activities presented. Beds were comfortable and staff attentive. Front desk staff could be a bit warmer, and not all were knowledgeable in addressing/resolving customer concerns.

My stay was absolutely amazing and relaxing. This was exactly what I needed. I can’t wait to go back again. Beautiful Resort!!

Beautiful property and wonderful service. The hot tubs were not heated in multiple areas and the hot tub on our balcony was not working. The food was OK, but not as good as what we have had in comparable resorts in Mexico.

Nice, clean resort. But lines for everything. Paperwork for everything. Grossly overpriced restaurants with medium quality food.