NH Collection Santo Stefano

I stayed for one night with my husband and our dog. Everything was perfect and the staff were very kind.

Great location, friendly staff!

A nice hotel with a unique interior design. Everything is quite comfortable. Reception offers several types of refreshing drinks and fruit. It's always a nice touch after a long day. The hotel's location is especially valuable. Everything interesting is within easy reach. It's also convenient that the underground parking is located in the same building. It's safe to say that you can not only spend the night here but also enjoy the atmosphere of the city and the hotel itself. We loved it.

The location is excellent, surrounded by many restaurants and bars. The historic building has been beautifully renovated. The rooms are clean and well-equipped, although, as is common in Europe, slippers are not provided. It's also not far from the city center for shopping. Highly recommended.

Overcharged by more than 8,000 RMB offline, with delayed follow-up processing – I absolutely refuse to recommend this hotel! This is the worst hotel experience I've ever had! Upon checkout, I was shockingly overcharged over 8,000 RMB without justification. Even worse, their follow-up service is extremely negligent – ​​despite repeated emails and calls, the issue remains unresolved after two weeks. The hotel management clearly lacks integrity and responsibility, disregarding consumer rights. I strongly advise everyone to stay away from this hotel to avoid financial loss! ⚠️ Overcharged 8000+ RMB – Avoid at all costs! This is by far the worst hotel experience I’ve ever had! Upon checkout, I was shockingly overcharged over 8,000 RMB without justification. Even worse, their follow-up service is extremely negligent – ​​despite repeated emails and calls, the issue remains unresolved after two weeks. The management clearly lacks integrity and ignores customer rights. Do not risk your money at this dishonest hotel!

If I go back to Turin, I will go back to this hotel. It is located in the old town, which is good for sightseeing, and the hotel was clean and comfortable. There was an issue with the recharge when I checked out, but it was resolved quickly.