Arthama Hotels Makassar

On July 28th I booked a superior, non-smoking, double bed, away from elevator room to stay on August 1st. When I was checking in (waited for 30 mins but ok) the receptionist told me my reservation has only recently been sent by the third party app (trip.com), approximately 30 minutes before I arrived, and so the room i asked for was fully booked. So the only room left is a smoking, twin bed, right beside the elevator with big machines for the window view. They gave the room ozone treatment for the smoke smell and pushed the twin beds so it became 1 large bed. Fine whatever. But then when I complained to the app, customer support told me my reservation has been sent and accepted on July 28th, they also tried contacting the hotel to confirm but the hotel was unreachable. So later that night I went and checked with the night shift receptionist and he confirmed that the reservation was indeed sent and confirmed by the hotel on July 28th, but the room type I asked for has been fully booked since July 29th. So idk why the other receptionist blamed the app and lied? I am still really curious. The app however gave me coins for the inconvenience but the hotel didn't. Room was small but the ac, wifi and hot shower worked well. Fridge wasn't cold enough. No trash can in the bathroom. Gym is small but okay. The sky lounge got nice view but I waited over 1 hour for my 1 portion of fried kwetiaw to arrive. Not many alcohol options just beer and soju. Overpriced but I guess the view is where the money's at.

GOOD HOTEL GOOD LOCATION STAFF FREINDLY AND HELPING ALL TIME I HOPE NEXT TIME AGAIN STAY THIS HOTEL AND FOOD GOOD

Excellent hotel with clean rooms, great service, and a convenient location. The staff were very welcoming and made our stay enjoyable. Highly recommended!

Room was good, but the description indicated that the room has a window, while the window overlooked a technical room with air conditioning.