Shangri-La Ulaanbaatar Reviews

The transportation is very convenient, the facilities are complete, and the surrounding scenery is nice.

I recently stayed at Shangri-La Ulaanbaatar, and overall, I had a very positive experience. What stood out most to me was the excellent location and the consistently great service throughout my stay. If you’re considering this hotel, I’d recommend it—especially if location + service are your top priorities.

Facilities: Old but charming. Cleanliness: Average. Service: Excellent.

The hotel's hygiene was quite poor, which triggered my allergies.

The rooms are a bit old and the hotel has a strange smell.

Best hotel in Mongolia! No other hotel comes close. Location is great, rooms are clean and service is on point!

Firstly, this hotel is Ulaanbaatar, Mongolia's highest-rated luxury hotel, and most of its services are of a very high standard. For example, the two male managers who served me on the night of my check-in were professional and friendly, which prompted me to extend my stay for another day at my own expense. The hotel's dining service is also top-notch, both in terms of staff quality and food excellence – truly fantastic. However, on the last day of my extended stay, there were a few incidents that I can't quite get over. Firstly, a female manager, in front of several staff members, questioned whether I had paid for the first two nights. This was not only bad luck during the Chinese New Year, but such an inquiry in public, without regard for the guest's dignity, is truly debatable. Secondly, I trusted the hotel to help me call taxis, one for sightseeing in the morning and another for the airport the next day. The cost was significantly higher, but they explained it, and I accepted. The taxi for sightseeing went smoothly as I booked it on the spot. When I returned to the hotel at noon, no one informed me whether the taxi for the 6 AM airport transfer the next day had been confirmed. I couldn't help but go downstairs to ask if there was a taxi available to the State Department Store. After a staff member made a call, they said the taxi company had no cars available due to the holiday, and I could only walk or try my luck on the street. I was dumbfounded at that moment. I was supposed to leave at 5:50 AM tomorrow, and no one had informed me whether the taxi booking was successful, nor was there a contract or notification. What was I supposed to do? So, I quickly arranged a car through a travel agency for an airport transfer at 5:50 AM the next morning. When I checked out at 5:30 AM the next day, the receptionist told me a car had been booked. It was a very passive situation, and I also had to explain the issue with the room fees from the previous two days. Fortunately, the receptionist that day was very professional and understood my urgency to catch my flight, helping me resolve each issue professionally. Highly commendable!!

Connected to the mal

Good service hotel with great location.

I stayed there with my toddler. This was our second visit, as we chose it for a staycation escape from the long winter. The rooms did not have air purifiers or humidifiers, which made the air extremely dry. Both my child and I experienced constant static in our hair throughout our stay. We also suffered from dry nasal congestion, including blood streaks in the mucus. Another factor that may have contributed to the dryness was the carpeting. The carpets did not appear clean, as winter snow and mud had left visible footprints.

For business travellers, this is the only high-end choice for stay in UB. Period.

I pre-booked hotel car for airport and drop off by email and confirmed the departure time with the hotel receptionist again when I arrived at the hotel. However they still missed my booking. They couldn’t arrange the hotel car at the end but arrange a taxi for me. The hotel facilities are ok, but the receptionist staff is not professional.

Stayed here many years ago. Still as good and convenient as ever.

Their AC was very dirty and full of dust. When we turned on the AC, my allergy immediately started and I could not sleep. Should clean it!