They didn't provide any towels, but the front desk sign mentioned returning a towel bag upon checkout, which implies there should have been towels! I went in and out four or five times at night and there was no one at the front desk, nor was there a contact number left. There's no phone in the room to call the front desk either. When I finally saw someone at the front desk during check-out, I mentioned not having a towel bag, and he just said, 'No problem.' I replied, 'Of course it's no problem for you... but I didn't have a towel, so I couldn't even shower!'
The toilet in the room had a broken flush system, constantly making a running water sound. Also, for self-check-in, you need to prepare RM50 cash, which wasn't clearly communicated. If you don't have cash, you'd have to figure it out yourself (and the front desk is often unmanned), which is extremely inconvenient!
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