Whitewater Spa & Leisure Club

Lovely hotel, spa and surrounding areas. Staff were welcoming and friendly. Hotel dinner in the evening was amazing, prices average for the area. Spa was great, pool, sauna, steam room and jacuzzi was a lovely way to end the day. All in all a great place and we'll definitely visit again.

Having driven for 6 hours when I checked in at 17:00 I was asked if I would be dining, at this point I was insure and wanted to use the leisure facilities to unwind but was told I needed to let them know before 17:30 so I booked for 19:30 as last sitting was 19:45. On arrival in the restaurant there was only about 10 other people in there so not sure what the issue was. I was also advised on check in that the earliest I could have breakfast was 08:00am, not a great hotel for a business traveler.

Nice location for what we needed. Hotel looks lovely from the outside with plenty of free parking. Inside reception was nice and staff were really friendly. Property a but dated but functional. Our roon was a let down and had a full on view of a sloped roof with a broken ladder on it we couldnt even see a tree. It made it very dark but i suppose, private! It didnt matter as much as we were out most of the time. Room was a bit dated but spacious and clean. The menu was a bit limited as we needed some pasta due to doing a run and there was nothing on there that was suitable for us so we had to eat out which was fine but would of liked tobhave eated there. The breakfast was nice with a cooked full english and then yoguhurts/cereal/toast available. I would say that it could possibly of been presented a bit better, maybe a bit more decoration? The spa was ok, pool was a bit cool but clean, the windows around the pool that looked onto the river were full of condensation so were all really misty and looked terrible. The steam room only worked for 1 day of our trip but the sauna was lovely, so was the indoor jacuzzi. The gym up stairs was ok but some of the gym equipment was really rusty and on the older side but again functional. I had a treatment whilst there but the massage felt a little rushed and actually bruised my shoulders as it was so repetitive. No advice was given to drink lots of water after which should be explained after a massage. I felt like it was very rushed .

Upon arrival I was told there were no evening meal options available due to incomplete work in the kitchen & also no hot breakfast options only continental (which wasn’t especially good), as it was late in the day & I had prepaid for my stay there wasn’t an option to go somewhere else, I feel this should have been communicated at the booking stage as it was only booked the day previously, even a call or a message to update guests, a discount wasn’t even offered as way of compensation for the inconvenience.

Breakfast was average ,But our evening meal very good could have more tea coffee and milk in the room one per person was not good enough

We had an amazing stay at this hotel. Staff was very helpful and catered to our every request. We were traveling with a small baby and the hotel made every effort to make the stay comfortable for us. We checked in late, so for the first night we got an average room but hotel was kind to upgrade us for the next night. Upgraded room was wonderful with jacuzzi tub in the bathroom and full view of the river. We liked the room so much that we decided to extend our trip for one more night.

Was a lovely hotel lovely receptionist very helpfull lovely room breakfast was efficient and delisious highly recomend .also the pool sauna hotub all included in price was fabulous.

Was disappointed that we could not charge drinks to our room whilst in the Blue Bar. Otherwise a very pleasant and comfortable stay and really enjoyed the Health Spa Facilities….!!! Would definitely stay again…

We had a wonderfully relaxing time in a lovely setting. The staff were all friendly and helpful. The Spa was excellent as well We will be returning